How to get help

Asking questions of yourself, your study materials, your lecturers or other staff is an expected part of university study. No matter who you are or your level of experience it is an expectation that you will need to ask for assistance some time during your study.

Here are some pointers about how to get help and asking questions:

• If you have a question then at least 10% of your fellow students have the same question.
• Most students leave their questions too late. The earlier you ask, the earlier the problem can be addressed.
• Be prepared when you ask a question:
  • have your materials or letters in front of you 
  • make a note of the name of the person with whom you are talking
  • keep a record of any mail or email correspondence.

Academic help for all

Even if you have done well in previous study, many students will need to further develop some skills to be successful at university. Academic help is available in many forms from fellow students, lecturers, online (ALSonline) or through special support services.

USQAssist

Answers to many common questions about your studies can be found at USQAssist. If you are using USQAssist for the first time, you may wish to familiarise yourself with how USQAssist works.

International student support

International Support, Student Services is able to assist you in your pursuit of excellence in your studies and ultimate career, as well as cope with cultural adjustments.

Indigenous student support

The Centre for Australian Indigenous Knowledges is dedicated to assisting indigenous students access and move successfully through USQ.