MGT3100 Quality and Performance Management
| Subject | Cat-nbr | Class | Term | Mode | Description | Units | Campus |
| MGT | 3100 | 87546 | 1, 2009 | EXT | Quality and Performance Management | 1.00 | Toowoomba |
|---|
| Academic group: | FOBUS |
| Academic org: | FOB004 |
| Student contribution band: | 3A |
| ASCED code: | 080317 |
Contents
- Staffing
- Requisites
- Other requisites
- Synopsis
- Objectives
- Topics
- Texts
- Reference materials
- Student workload
- Assessment details
- Important assessment information
- Assessment notes
- Other requirements
- Production date
-
PDF version
STAFFING
Examiner: Latif Al-HakimModerator: Mehryar Nooriafshar
REQUISITES
Pre-requisite: STA2300OTHER REQUISITES
Engineering students do not have to complete STA2300 if they have successfully completed ENG2102. Students are required to have access to a personal computer, e-mail capabilities and Internet access to USQConnect. Current details of computer requirements can be found at <http://www.usq.edu.au/ict/students/standards/default.htm>.SYNOPSIS
This course will cover the importance of quality assurance, quality control and quality improvement to the success of a business, how these functions may be integrated into the business, and the methods and techniques in their application. Students will relate business strategy, benchmarking, reliability and system effectiveness, control charts, human factors and cost management to the overall improvement of quality. Quantitative and qualitative methods will be dealt with where appropriate and will be related to economic and organisational objectives of the business.
OBJECTIVES
The course objectives define the student learning outcomes for a course. The assessment item/s that may be used to assess student achievement of an objective is/are shown in parentheses after each objective. On successful completion of this course, students should be able to:
- 1.
- examine the quality in terms of attributes and variables (Assignment 1, Assignment 2, Examination)
- 2.
- analyse the relationship between business strategy, business performance and quality management (Assignment 1, Assignment 2, Examination)
- 3.
- analyse and identify the philosophical basis from which given quality programmes emerge (Assignment 1, Assignment 2, Examination)
- 4.
- select and apply standard statistical techniques, including control charts and acceptance sampling, to appropriate problems, including control of variation and development processes (Assignment 1, Assignment 2, Examination)
- 5.
- critically analyse the impact of quality management on organisational structure, HRM policies and organisational activities, with particular emphasis on quality assurance and total quality management (Assignment 1, Assignment 2, Examination)
- 6.
- evaluate the potential for cost savings through the astute use of quality management approaches (Assignment 1, Assignment 2, Examination).
TOPICS
| Description | Weighting (%) | |
|---|---|---|
| 1. | The quality system |
30.00 |
| 2. | The management system |
35.00 |
| 3. | Technical issues in quality |
35.00 |
TEXT and MATERIALS required to be PURCHASED or accessed
ALL textbooks and materials are available for purchase from USQ BOOKSHOP (unless otherwise stated). Orders may be placed via secure internet, free fax 1800642453, phone 07 46312742 (within Australia), or mail. Overseas students should fax +61 7 46311743, or phone +61 7 46312742. For costs, further details, and internet ordering, use the 'Textbook Search' facility at http://bookshop.usq.edu.au click 'Semester', then enter your 'Course Code' (no spaces).
Evans, JR & Lindsay, WM 2005, The management and control of quality, 6th edn, South Western, Mason, Ohio.
Summers, J & Smith, B 2006, Communication skills handbook: how to succeed in written and oral communication, 2nd edn, John Wiley & Sons, Milton, Queensland.
REFERENCE MATERIALS
Reference materials are materials that, if accessed by students, may improve their knowledge and understanding of the material in the course and enrich their learning experience.
Foster, ST 2007, Managing quality: an integrative approach, 3rd edn, Pearson Prentice-Hall, Upper Saddle River, New Jersey.
STUDENT WORKLOAD REQUIREMENTS
| ACTIVITY | HOURS |
| Assessments | 15.00 |
| Directed Study | 76.00 |
| Private Study | 74.00 |
ASSESSMENT DETAILS
| Description | Marks out of | Wtg(%) | Due date | Notes | |
|---|---|---|---|---|---|
| ASSIGNMENT 1 | 100.00 | 20.00 | 20 Apr 2009 | ||
| ASSIGNMENT 2 | 100.00 | 30.00 | 05 Jun 2009 | ||
| 2 HOUR EXAMINATION | 100.00 | 50.00 | END S1 | (see note 1) | |
NOTES
- 1.
- The examination is scheduled to be held in the end-of-semester examination period. Students will be advised of the official examination date after the timetable has been finalised.
IMPORTANT ASSESSMENT INFORMATION
- Attendance requirements:
If you are an international student in Australia, you are advised to attend all classes at your campus. For all other students, there are no attendance requirements for this course. However, it is the students' responsibility to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration. - Requirements for students to complete each assessment item satisfactorily:
To satisfactorily complete an individual assessment item a student must achieve at least 50% of the marks. (Depending upon the requirements in Statement 4 below, students may not have to satisfactorily complete each assessment item to receive a passing grade in this course.) - Penalties for late submission of required work:
If students submit assignments after the due date without prior approval of the examiner, then a penalty of 5% of the total marks gained by the student for the assignment may apply for each working day late up to ten working days at which time a mark of zero may be recorded. - Requirements for student to be awarded a passing grade in the course:
To be assured of receiving a passing grade a student must achieve at least 50% of the total weighted marks available for the course. - Method used to combine assessment results to attain final grade:
The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative assessment items in the course. - Examination information:
This is a restricted examination. Candidates are allowed access to specific materials during the examination. The only materials that candidates may use in the restricted examination for this course are: writing materials (non-electronic and free from material which could give the student an unfair advantage in the examination); calculators which cannot hold textual information (students must indicate on their examination paper the make and model of any calculator(s) they use during the examination). - Examination period when Deferred/Supplementary examinations will be held:
Any Deferred or Supplementary examinations for this course will be held during the next examination period. - University Regulations:
Students should read USQ Regulations 5.1 Definitions, 5.6 Assessment, and 5.10 Student Academic Misconduct for further information and to avoid actions which might contravene university regulations. These regulations can be found at http://www.usq.edu.au/corporateservices/calendar/part5.htm. Students should also read the Faculty of Business Policies and Procedures which can be found at http://www.usq.edu.au/business/aboutfob.htm.
ASSESSMENT NOTES
| 1. | Assignments: (i) The due date for an assignment is the date by which a student must despatch the assignment to the USQ. The onus is on the student to provide proof of the despatch date, if requested by the examiner. (ii) Students must retain a copy of each item submitted for assessment. This must be produced within 24 hours if required by the examiner. (iii) In accordance with university policy, the examiner may grant an extension of the due date of an assignment in extenuating circumstances. |
| 2. | Course weightings: Course weightings of topics should not be interpreted as applying to the number of marks allocated to questions testing those topics in an examination paper. |
| 3. | Referencing in assignments: Harvard (AGPS) is the referencing system required in this course. Students should use Harvard (AGPS) style in their assignments to format details of the information sources they have cited in their work. The USQ library provides advice on how to format information sources using this system. Details can be found at <http://www.usq.edu.au/library/help/ehelp/ref_guides/harvard.htm> and <http://www.usq.edu.au/library/help/ehelp/ref_guides/harvardonline.htm>. |
OTHER REQUIREMENTS
- Computer, e-mail and Internet access: Students are required to have access to a personal computer, e-mail capabilities and Internet access to USQConnect. Current details of computer requirements can be found at <http://www.usq.edu.au/ict/students/standards/default.htm>.
This version produced 11 Dec 2009.