CDS1001 Human Relations and Communications
|Semester 1, 2013 External Toowoomba|
|Faculty or Section :||Faculty of Arts|
|School or Department :||School of Humanities and Communication|
|Version produced :||23 April 2014|
Examiner: Lauretta Wright
Moderator: John Solas
Pre-requisite or Co-requisite: CMS1000 or CMS1009
Students will require access to e-mail and have internet access to UConnect for this course.
Students in the counselling major who cannot attend the residential school may apply to attend the following year, may consider transferring to BHMS (Child and Family) or another major, or stay within the program and potentially graduate without eligibility for PACFA membership. The residential school will be held at USQ Toowoomba over five consecutive days from 9am to 4:30pm daily, from Tue 9 April through to Sat 13 April 2013. Students are responsible for arranging and financing their own travel, accommodation and meals. There is an on-site student refectory for meals and refreshments. Information about accommodation can be found at http://www.usq.edu.au/toowoomba/accommodation. Students are required to bring a pen, writing paper, and USB thumb drive.
The last decade has seen major changes in the role of community workers and community development officers. Increasingly they are required to work cooperatively internally and externally for organisations in the development of community vision, community goals and objectives and to assist in the development of submissions for funding and services. Such activities require high levels of understanding human relations and a high level of skill in communication, in collaborative consultation, and in interpersonal problem solving and mediation.
Human Relations and Communications is designed to develop the interpersonal skills necessary for cultivating and maintaining successful working relationships. Students are introduced to the theory and practice of interpersonal communication and relationship building. The course includes a grounding in active listening skills, group and teamwork, problem solving, equity and diversity issues, and personal development.
IMPORTANT NOTE: Students studying this course in the external mode may have important residential school attendance requirements. Please see section 'Other requirements' for more information.
The Bachelor of Human Services (counselling major) is fully accredited by the Psychotherapy and Counselling Association of Australia Inc (PACFA).
On completion of this course students will be able to:
- understand effective and efficient interpersonal and communication skills including active listening, assertive behaviour and conflict resolution;
- explain the meaning and impact of successful human relations in the workplace including the nature of personal self disclosure and its impact on interpersonal relationships;
- explain the structure and use of meetings within an organisation and the community;
- demonstrate academic and professional literacies by exploring the theory of group dynamics and its impact upon interpersonal relationships within the workplace;
- demonstrate an understanding of the process of collaborative consultation in the workplace through meetings and working in groups
- explore the nature of workplace conflict and strategies for conflict resolution;
- explore effective decision making at an organisational and personal level within the workplace;
- demonstrate written communication skills by preparing and submitting one essay;
- demonstrate ethical research and enquiry skills by researching one essay and following norms of academic integrity;
- demonstrate management, planning and organisation skills by participating in a workgroup to fulfil its tasks and objectives
|1.||Improving interpersonal communication skills||20.00|
|3.||Working in groups||20.00|
|5.||Developing decision-making strategies||20.00|
Text and materials required to be purchased or accessed
ALL textbooks and materials available to be purchased can be sourced from USQ's Online Bookshop (unless otherwise stated). (https://bookshop.usq.edu.au/bookweb/subject.cgi?year=2013&sem=01&subject1=CDS1001)
Please contact us for alternative purchase options from USQ Bookshop. (https://bookshop.usq.edu.au/contact/)
Bolton, R 1987, People skills: how to assert yourself, listen to others and resolve conflicts, Simon & Schuster, Brookvale, NSW.
Gamble, M & Gamble, TK 2010, Communication works, 10th edn, McGraw-Hill Education, New York.
Student workload requirements
|Description||Marks out of||Wtg (%)||Due Date||Notes|
|ASSIGNMENT||100||50||27 May 2013|
|PARTICIPATON||100||25||03 Jun 2013||(see note 1)|
|CMA (x 10 over course)||100||25||07 Jun 2013|
- This assessment is based on the application of interpersonal skills associated with being an effective communicator and constructive work team member. The group tasks will be conducted online for external students (not attending the residential school), and in face to face tutorials for the residential school attendees.
Important assessment information
There are no attendance requirements for this course. However, it is the students' responsibility to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration. Students must attend and complete the requirements of the Workplace Health and Safety training program for this course where required.
Requirements for students to complete each assessment item satisfactorily:
To satisfactorily complete an individual assessment item a student must achieve at least 50% of the marks.
Penalties for late submission of required work:
If students submit assignments after the due date without (prior) approval of the examiner then a penalty of 5% of the total marks gained by the student for the assignment may apply for each working day late up to ten working days at which time a mark of zero may be recorded.
Requirements for student to be awarded a passing grade in the course:
To be assured of receiving a passing grade a student must achieve at least 50% of the total weighted marks available for the course.
Method used to combine assessment results to attain final grade:
The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative assessment items in the course.
There is no examination in this course.
Examination period when Deferred/Supplementary examinations will be held:
As there are no examinations in this course, there will be no deferred or supplementary examinations.
University Student Policies:
Students should read the USQ policies: Definitions, Assessment and Student Academic Misconduct to avoid actions which might contravene University policies and practices. These policies can be found at http://policy.usq.edu.au.
The due date for an assignment is the date by which a student must despatch the assignment to the USQ. The onus is on the student to provide proof of the despatch date, if requested by the Examiner.
Students must retain a copy of each item submitted for assessment. This must be despatched to USQ within 24 hours if required by the Examiner.
In accordance with University Policy, the Examiner may grant an extension of the due date of an assignment in extenuating circumstances.
If electronic submission of assessments is specified for the course, students will be notified of this in the course Introductory Book and on the USQ Study Desk. All required electronic submission must be made through the Assignment Drop Box located on the USQ Study Desk for the course, unless directed otherwise by the examiner of the course. The due date for an electronically submitted assessment is the date by which a student must electronically submit the assignment. The assignment files must be submitted by 11.55pm on the due date using USQ time (as displayed on the clock on the course home page; that is, Australian Eastern Standard Time).
If the method of assessment submission is by written, typed or printed paper-based media students should (i) submit to the Faculty Office for students enrolled in the course in the on-campus mode, or (ii) mail to the USQ for students enrolled in the course in the external mode. The due date for the assessment is the date by which a student must (i) submit the assessment for students enrolled in the on-campus mode, or (ii) mail the assessment for students enrolled in the external mode.
The Faculty will NOT normally accept submission of assessments by facsimile or email.
Students who do not have regular access to postal services for the submission of paper-based assessments, or regular access to Internet services for electronic submission, or are otherwise disadvantaged by these regulations may be given special consideration. They should contact the examiner of the course to negotiate such special arrangements prior to the submission date.
Students who have undertaken all of the required assessments in a course but who have failed to meet some of the specified objectives of a course within the normally prescribed time may be awarded one of the temporary grades: IM (Incomplete - Make up), IS (Incomplete - Supplementary Examination) or ISM (Incomplete -Supplementary Examination and Make up). A temporary grade will only be awarded when, in the opinion of the examiner, a student will be able to achieve the remaining objectives of the course after a period of non directed personal study.
Students who, for medical, family/personal, or employment-related reasons, are unable to complete an assignment or to sit for an examination at the scheduled time may apply to defer an assessment in a course. Such a request must be accompanied by appropriate supporting documentation. One of the following temporary grades may be awarded IDS (Incomplete - Deferred Examination; IDM (Incomplete Deferred Make-up); IDB (Incomplete - Both Deferred Examination and Deferred Make-up).
To gain eligibility for membership in a PACFA counselling association students need to successfully complete the Bachelor of Human Services Counselling major and ensure they have met the minimum face to face tuition requirements for CDS1001, CDS1002, CDS3001, CDS3002, CDS3004, and CDS3005. Graduates will receive a record of attendance on request. Students may still graduate with the BHMS Counselling major if they do not attend classes or residential schools, however this may affect their eligibility for membership of PACFA Associations. All students in the counselling major are strongly encouraged to attend classes or residential schools for all CDS courses listed here as an integral part of their professional counsellor development and preparation.
Students can expect that questions in assessment items in this course may draw upon knowledge and skills that they can reasonably be expected to have acquired before enrolling in the course. This includes knowledge contained in pre-requisite courses and appropriate communication, information literacy, analytical, critical thinking, problem solving or numeracy skills. Students who do not possess such knowledge and skills should not expect to achieve the same grades as those students who do possess them.