MGT3201 Organisational Administration
|Semester 3, 2013 External Toowoomba|
|Faculty or Section :||Faculty of Business and Law|
|School or Department :||School of Management and Marketing|
|Version produced :||12 March 2014|
Examiner: Ray Hingst
Moderator: Heather Maguire
Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at http://www.usq.edu.au/current-students/support/computing/hardware. Students are required to monitor course announcements and discussion forums on the Moodle Study Desk on a regular [minimum twice weekly] basis and contribute appropriately.
Students will have an understanding of the functions of administration and how these impact on and are influenced by the structure and operation of organisations.
Effective administration is a key component of successful and sustainable business. All managers, irrespective of their specialist expertise, need a sound understanding of a wide range of administrative functions and an appreciation of the required features of an effective office environment including the virtual workplace. The importance of time management, problem solving ability, efficient workflow and an appreciation of cultural diversity are emphasised throughout the course. Having completed this course, students should be able to plan and organise a range of administrative functions in support of an organisation's operations.
On successful completion of this course, students should be able to:
- explain the function of organisational administration and analyse the relationship between organisational administration and business sustainability
- outline a number of ways in which the organisational administrative function can be structured including emerging administrative services delivery models
- explain a number of key aspects of effective management of the administrative function
- evaluate the role of the virtual workplace in organisational administration and its impact on work life balance
- understand the origins and development of call centres and their relationship to the theory and practice of organisational administration
- analyse the issues involved in planning an effective office environment
- discuss a number of health, safety and security issues relating to the office environment
- outline a number of legal, ethical and cultural issues of significance to organisational administration
- explain how to organise effective business meetings and how to be an effective meeting participant
- demonstrate written communication skills appropriate to the discipline by preparing and submitting an essay and a formal report
- demonstrate ethical research and enquiry skills (level 3) by finding appropriate sources and synthesising them with their own work, following the norms and conventions of academic integrity.
|1.||Organisational administration and its relationship to sustainable business||10.00|
|2.||Structuring the organisational administrative function||10.00|
|3.||Managing the organisational administrative function||10.00|
|4.||The impact of technology on organisational administration: the virtual office and work life balance||10.00|
|6.||Designing an effective office environment||10.00|
|7.||Health, safety and security issues in the office||10.00|
|8.||Legal issues relating to organisational administration||10.00|
|9.||Ethical and cultural issues relating to organisational administration||10.00|
|10.||Effective business meetings||10.00|
Text and materials required to be purchased or accessed
ALL textbooks and materials available to be purchased can be sourced from USQ's Online Bookshop (unless otherwise stated). (https://bookshop.usq.edu.au/bookweb/subject.cgi?year=2013&sem=03&subject1=MGT3201)
Please contact us for alternative purchase options from USQ Bookshop. (https://bookshop.usq.edu.au/contact/)
Summers, J & Smith, B 2010, Communication skills handbook, 3rd edn, John Wiley & Sons, Milton, Queensland.
Cole, K 2004, Business administration and supervision, Pearson/Prentice Hall, Frenchs Forest, New South Wales.
Ferreira, EJ, Erasmus, AW & Groenwald, D 2009, Administrative management, 2nd edn, Juta & Co, Cape Town, South Africa.
Fulton-Calkins, P & Stultz, KM 2009, Procedures and theory for administrative professionals, 6th edn, South-Western Cengage Learning, Mason, Ohio.
Odgers, P 2005, Administrative office management, 13th edn, Thompson South-Western, Mason, Ohio.
Quible, Z 2005, Administrative office management: an introduction, 8th edn, Pearson/Prentice Hall, Upper Saddle River, New Jersey.
North Carolina Department of Labour, Occupational Safety and Health Division, Raleigh 2008, A guide to office safety and health - available at http://www.nclabor.com/osha/etta/indguide/ig33.pdf.
Student workload requirements
|Description||Marks out of||Wtg (%)||Due Date||Notes|
|FORMATIVE QUIZ||10||0||06 Dec 2013|
|ASSIGNMENT 1 - ESSAY||20||20||27 Dec 2013|
|ASSIGNMENT 2 - REPORT||40||40||13 Jan 2014|
|2-HOUR EXAMINATION||40||40||End S3||(see note 1)|
- The examination is scheduled to be held in the end-of-semester examination period. Students will be advised of the official examination date after the timetable has been finalised.
Important assessment information
If you are an international student in Australia, you are advised to attend all classes at your campus. For all other students, there are no attendance requirements for this course. However, it is the students' responsibility to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration.
Requirements for students to complete each assessment item satisfactorily:
To satisfactorily complete an individual assessment item a student must achieve at least 50% of the marks. (Depending upon the requirements in Statement 4 below, students may not have to satisfactorily complete each assessment item to receive a passing grade in this course.)
Penalties for late submission of required work:
If students submit assignments after the due date without prior approval of the examiner, then a penalty of 5% of the total marks gained by the student for the assignment may apply for each working day late up to ten working days at which time a mark of zero may be recorded.
Requirements for student to be awarded a passing grade in the course:
To be assured of receiving a passing grade a student must achieve at least 50% of the total weighted marks available for the course.
Method used to combine assessment results to attain final grade:
The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative assessment items in the course.
This is a restricted examination. Candidates are allowed access to specific materials during the examination. The only materials that candidates may use in the examination for this course are:
- writing materials. These must be non-electronic and free from material which could give the student an unfair advantage in the examination.
- translation dictionary. With the examiner's approval, candidates may, take an appropriate non-electronic translation dictionary into the examination. This will be subject to perusal and, if it is found to contain annotations or markings that could give the candidate an unfair advantage, it may be removed from the candidate's possession until the appropriate disciplinary action is completed.
Examination period when Deferred/Supplementary examinations will be held:
Any Deferred or Supplementary examinations for this course will be held during the next examination period.
University Student Policies:
Students should read the USQ policies: Definitions, Assessment and Student Academic Misconduct to avoid actions which might contravene University policies and practices. These policies can be found at http://policy.usq.edu.au.
- The due date for an assignment is the date by which a student must despatch the assignment to the USQ. The onus is on the student to provide proof of the despatch date, if requested by the examiner.
- Students must retain a copy of each assignment submitted for assessment. This must be produced within 24 hours if required by the examiner.
- In accordance with university policy, the examiner may grant an extension of the due date of an assignment in extenuating circumstances.
EASE submission of assignments:
- Assignments MUST be submitted electronically via the EASE portal on the MGT3201 StudyDesk. No hard copies will be accepted unless prior arrangement has been made.
- Assignments are to be labelled with your surname first, your initials, and the last three digits of your student number; for example, SMITH_JA_789.
- Assignments are to be submitted using a Word format (2010 or earlier). Assignments submitted in a PDF format cannot be marked and will be returned to students unassessed.
Course weightings of topics should not be interpreted as applying to the number of marks allocated to questions testing those topics in an examination paper.
Referencing in assignments:
Harvard (AGPS) is the referencing system required in this course. Students should use Harvard (AGPS) style in their assignments to format details of the information sources they have cited in their work. The Harvard (AGPS) style to be used is defined by the USQ Library's referencing guide at http://www.usq.edu.au/library/referencing.
Students who, for medical, family/personal, or employment-related reasons, are unable to complete an assignment or to sit for an examination at the scheduled time may apply to defer an assessment in a course. Such a request must be accompanied by appropriate supporting documentation. One of the following temporary grades may be awarded IDS (Incomplete - Deferred Examination); IDM (Incomplete Deferred Make-up); IDB (Incomplete - Both Deferred Examination and Deferred Make-up).
Computer, e-mail and Internet access:
Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at http://www.usq.edu.au/current-students/support/computing/hardware.
Students are required to monitor course discussion forums on the Moodle Study Desk on a regular [minimum twice weekly] basis and contribute appropriately.