MGT3100 Quality and Performance Management (FOBUS)

Semester 1 (ONC)Toowoomba (EXT)Toowoomba

Units 1.0 (Quality Management) Band 3A

Pre-requisite: STA2300

Engineering students do not have to complete STA2300 if they have successfully completed ENG2102. Students are required to have access to a personal computer, e-mail capabilities and Internet access to USQConnect. Current details of computer requirements can be found at <http://www.usq.edu.au/ict/students/standards/default.htm>.

Synopsis

This course will cover the importance of quality assurance, quality control and quality improvement to the success of a business, how these functions may be integrated into the business, and the methods and techniques in their application. Students will relate business strategy, benchmarking, reliability and system effectiveness, control charts, human factors and cost management to the overall improvement of quality. Quantitative and qualitative methods will be dealt with where appropriate and will be related to economic and organisational objectives of the business.