Many problems and complaints occur through misunderstanding, and in most cases, they can be dealt with quickly and informally with persons concerned. You may raise an informal issue at any time, either face to face, by telephone, by email or in writing to your tutor, lecturer, or faculty. If you are unhappy with your results you should contact your examiner or moderator to discuss the matter.You have the option to lodge a formal complaint through our appeals and grievances processes if you are not satisfied with the outcome.
If you would like to make a formal complaint, submit your Formal Complaint Form to the relevant Head of Department or Head of Discipline and include:
All formal complaints will be investigated in accordance with the University’s Complaints Management Policy. When appropriate, mediation or conciliation will be offered as a means of resolving the dispute.
If you feel you have been unfairly disadvantaged by a decision, you may consider appealing in accordance with USQ's Appeals Policy.
If you are concerned about a grade awarded to you, please lodge a Student enquiry (Official Results) form (DOC 21KB) within 10 calendar days after official results release to begin the appeals process (PDF 164KB).