Ask USQ has been designed to provide fast, accurate support and assistance to our students. Ask USQ is a web self-serve facility for you to find answers to common questions in your own time. It is available 24 hours a day, 7 days a week, and you can also view hot topics by entering your question to see if the answer has been posted by someone previously.
If you cant find the answer to your particular question, you can ask your question at UConnect > UAsk > Ask USQ> Ask a Question. There’s even a ‘My Account' tab that allows you to track the progress of your question or include additional information.
You can find specific and related answers to your questions by accessing answers to questions previously asked by students. This is accessible by typing a keyword in the search field. This will save you time and possibly provide you with an immediate response to your question. For a more specific search, use the 'Question Type' field and enter a key word or phrase in the 'Search Text' box and click on Search. You can choose to rate how useful the answer is so the University can continuously improve the knowledge base of information.
Ask USQ provides you with an easy way to ask a question or submit a request. Asking a question via Ask USQ is preferred over email. You will need your USQ username and password to submit a question. Every question submitted via Ask USQ is given a reference number for easy tracking. The Question Type field will direct your enquiry to the relevant support staff. Direct your enquiry to 'Other' if you need to contact your lecturer and Student Support staff will process your request.
If you are enrolled through a University of Southern Queensland International Partner, you must direct all correspondence through your USQ Local Support Office. The staff there work very closely with USQ staff in Australia and they will be happy to assist you with any questions you have in relation to your studies at USQ.
From My Account, you can view and update questions you have submitted from Ask USQ. You can update any question you previously submitted from Ask USQ up to 7 days from when your query has been solved. If this time has passed, simply choose the Ask a Question tab and send another question.