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Frequently asked questions

What are Student Printing Options 

Print Express and Bear Print are easy to use web-based interfaces available for students on all campuses.

Print Express is available to order additional study material, print from the study desk or print your own file. You print job can be picked up or delivered.

Bear Print is networked to a fleet of self-serve printers/copiers on all campuses. It is available 24 hours a day, 7 days a week.

For more information please visit www.usq.edu.au/student-printing


(Bear Print) How do I release my print job.

1. Type in your Student Number (10 digits). The following list shows the prefix conversions:

X = 000
U = 006
W= 005
D = 003
Q = 001
e.g. if your student number is X1234567, you should type in 0001234567.

2. Type in your Pin Number

If this is your first time printing, choose your own pin number. Remember to keep your pin number secure as the system requires both your student number and the pin to access printing and copying.

3. Choose to pay from Gift Account or Print Account

4. Choose to either print your job, or choose to copy

5. If printing, select your job to print by using the release button or release all for all your print jobs

6. Press OK or Enter Button to release jobs

7. *Important

Press CLR button to log out to protect your account

 

How do I add credit to my Bear Print Account

1. Login to www.usq.edu.au/student-printing and select “Bear Print”

  • Select “Add Credit”
  •  Log in with Student ID (10 digit) and PIN Number. PIN numbers must be set prior to using Bear Print. PIN can be set at USQ printers/copiers.
  • Choose how much credit to add
  • Check value to be added and choose process payment
  • Enter an email address for receipt to be sent
  • Enter your credit card details and submit payment
  • Choose Process Payment

2. Self serve cashiers located on each campus

3. In person at:

  • Toowoomba: Print Express at the USQ Bookshop in R Block
  • Springfield and Fraser Coast: USQ Bookshop

Students can choose to add $5 or $10 Bear Print credit

 

(Bear Print) How do I set my Pin Number

The first time you use the Bears Terminals you will be asked to set your pin number and then confirm this same pin number. Pins must be made up of 4 digits. Make sure you remember your pin number for future use.

 

(Bear Print) What happens if I forget my Pin Number

  • Contact Toowoomba: Print Express at the USQ Bookshop in R Block
  • Springfield and Fraser Coast: USQ Bookshop

Request to have your pin number reset.

 

Where are the Bear Print Cashiers located?

  • Toowoomba Campus – The Student Hub in R Block
  • Springfield Campus – The Library
  • Fraser Coast Campus – Computer Lab

How do I send a print job to Bear Print printer/copier

From a USQ Computer – choose print and select relevant printer

From a non-USQ Computer – go to www.usq.edu.au/student-printing and select Bear Print

  • Log in with Student ID and Pin Number. Pin Numbers must be set prior to using Bear Print Submit. Pin numbers can be set at USQ Printers/copiers
  • Choose your print account. Either your gift account or your own account. Click “next”.
  • Click “Browse” to find and attach file to be printed and then click “upload”
  • Click “View to ensure the file is correct, then click “Next”.
  • On the dropdown lists, choose “release to” and select your specific Campus, then choose colour or black and white, double sided or single sided, A4 or A3, number of copies, and collated or not, then click “Next”.
  • Check the total cost and the details or your print job, then click “Print”.
  • Your document is submitted to the print queue waiting for release. At your convenience proceed to closest student printer/copier. Print jobs are held for 12 hours only.

(Bear Print) What happens if I am unable to log on?

Check the accuracy of your 10 digit student number.

  • If you student number is W1234567, then you should type in 0051234567 etc.
  • If your prefix is X then use 000 and your student number
  • If your prefix is Q then use 001 and your student number
  • If your prefix is D then use 003 and your student number
  • If your prefix is X then use 005 and your student number
  • If your prefix is U then use 006 and your student number

Check the accuracy of your pin number (4 digits)

If you are still experiencing problems go to our online troubleshooting tool ...

 

How much does printing costs

   Print Express
 Bear Print
Size
 B&W  Colour  B&W  Colour
 A4 Single Sided
 10 cents  22 cents
 10 cents
 25 cents
 A4 Double Sided
 18 cents
 42 cents
 15 cents
 50 cents
 A3 Single Sided
 20 cents
 44 cents
 30 cents
 50 cents
A4 Double Sided 38 cents 84 cents 50 cents 90 cents

 

(Print Express) How can I order additional study materials.

  1. Go to www.usq.edu.au/student printing and select Print Express
  2. Log on with your student ID and password
  3. Choose “Order study material”
  4. Choose Semester & Year
  5. Search for course material by course code
  6. Choose required item and add to cart
  7. Go to Show Cart/Check Out
  8. Review your order, select checkout now or continue shopping
  9. Complete contact, delivery/pick up details and payment method
  10. Payment methods available are: credit card, bear print account or cash (in person)
  11. Collect orders at USQ Print Express at Toowoomba Campus or postal services available for the Springfield Campus, Fraser Coast Bookshop or direct to your door.
  12. Take note of payment options and order number before logging off.
  13. For cash payments, payment needs to be made prior to study material being printed.

How to submit a print job to Print Express

  1. Save your file on USB, disk or the computer’s desktop
  2. Go to www.usq.edu.au/student-printing and select Print Express
  3. Log on with your student ID and password
  4. Choose “Submit a simple job”
  5. Browse and attach your file
  6. If printing study material, please complete copyright requirements
  7. Select your printing and binding requirements
  8. Note your price on the right hand bottom corner
  9. Go Next, complete form.
  10. Payment methods available are: credit card, bear print account or cash (in person)
  11. Collect orders at USQ Print Express at Toowoomba Campus or postal services available for the Springfield Campus, Fraser Coast Bookshop or direct to your door.
  12. Take note of payment options and order number before logging off.
  13. For cash payments, payment needs to be made prior to study material being printed.

 

How does the Postage/Printing Subsidy work?

In March 2013 the USQ Student Forum agreed to support a proposal which provided a postage or printing subsidy of $20 per semester for currently enrolled students (up to a maximum of $60 per year).

This subsidy is automatically applied to every enrolled student’s print account at the beginning of each semester. The subsidy is linked to your student number and can be used to pay for print and postage through Print Express, or printing through Bear Print (the self-serve print vending solution). When ordering online via USQ Print Express, students can choose to use their credit to subsidize either the postage costs for their printing order; the actual printing costs or a combination of the two. At the end of Semester 3 each year any unused subsidy/credit is returned to the Student Amenities Fee Fund.