FAQ - OSHC
I have not received my membership card
To get a membership card, Allianz Global Assistance needs to have your current postal address. You can update your personal details with Allianz Global Assistance online or see the OSHC representative at Student Services, G Block (Toowoomba campus).
My personal details are recorded incorrectly (eg: Family name, Given name, Date of Birth)
To get your personal details changed on your policy you will need to provide evidence to Allianz Global Assistance, such as a certified copy of your passport data page. Toowoomba campus students can obtain assistance from the Allianz Global Assistance OSHC representative located at Student Services, G Block ( Toowoomba campus). Current hours can be obtained from Student Services (G Block) or by phoning (07) 4631 2372.
Springfield and Fraser Coast campus students can obtain assistance directly from Allianz Global Assistance OSHC by telephoning 13 OSHC (13 67 42) or submitting a request for assistance online.
It may also be worth checking your personal details recorded on your USQ Student Record through UConnect. If these details are incorrect, update your current details and see your OSHC representative with your passport or a certified copy of your passport data page, so we can ensure your details are altered.
How do I lodge a claim?
Allianz Global Assistance OSHC provides three options for students wishing to obtain reimbursement for medical expenses covered under their OSHC policy including online (paid and unpaid accounts), post (paid and unpaid accounts) and Toowoomba on-campus OSHC representative (paid accounts only).
Students who have paid their medical expenses will receive reimbursement from Allianz Global Assistance by: Australia Post voucher that is redeemable for cash from any Australia Post office, a Direct Debit deposit into your nominated bank account or cheque mailed to your nominated residential address. When students submit unpaid accounts, the reimbursement will be forwarded directly to the medical provider or services. Some medical practices/services may charge more than the benefit payable, in which case members are required to pay the gap fee or co-payment.
How long does it take to receive money back from a claim?
A lot depends on whether you submit a claim - in person, online or by post. Allianz Global Assistance has an information sheet about easy claiming which provides comprehensive information on claims and timelines.
I arrived in Australia under a single policy cover - how do I add my dependants?
Please contact Allianz Global Assistance to upgrade your policy to family. Payment must accompany your request to change from single to family cover. If payment does not accompany your upgrade, your OSHC cover will be shortened - this could leave you at risk of not having OSHC if a medical incident arises with you or one of your family members and you will be in breach of your student visa. Please check your new expiry date when you receive membership cards. There are two types of family cover available:
Dual Family – covers one valid student visa holder plus either one adult spouse or recognised de-facto partner or one or more dependent children.
Multi Family – covers one student visa holder plus more than one dependant which can only include one adult spouse or recognised de-facto partner and one or more dependent children.
How do I claim for prescription medicines?
Allianz Global Assistance understand many students require clear information on making claims and have developed an information sheet on how to claim for prescription medicines.
Can I have additional insurance and upgrade basic cover to OSHC Extras?
Allianz Global Assistance OSHC Extras is an affordable and tailored extras cover, designed for International students studying in Australia. OSHC Extras will cover you for some health services not covered by your basic OSHC policy, such as dental, optical, physiotherapy, chiropractic and osteopathic services. Further information, including product information is available from Allianz Global Assistance through Peoplecare.
