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USQ username and password

Your username and password is an important element of your studies as it gives you access to all the systems you need throughout your time at USQ.

What is my username and password?

Your username has been created from your student number. The third digit of your student number (it will either be a 1, 3 or 5) has been changed to a lower case letter (1=q, 3=d and 5=w). The next seven numbers form the last part of your username. For example:

  • Student Number: 0011234567 Username: q1234567
  • Student Number: 0031234567 Username: d1234567
  • Student Number: 0051234567 Username: w1234567
  • Student Number: 0061234567 Username: u1234567

Changing your password

Your password will expire every 90 days and we will send you a reminder email to change your password. To change your password:

  1. Go to the USQ home website (www.usq.edu.au)
  2. Click on the UConnect button
  3. USQ logon screen will open
  4. Enter your UConnect username and password
  5. Click on the Logon button
  6. UConnect will open on the JustU tab
  7. Located in the top right hand corner of every UConnect tab, is a Password link
  8. Click on the Password link
  9. The Password Reset screen will open
  10. Enter your username in the field
  11. Click on the next button
  12. The Verify your identity screen will open
  13. An email will be sent to your registered email address
  14. Locate and open the email
  15. A Security code will be contained in this email
  16. Take note of the security code
  17. Return to the website
  18. Enter the security code
  19. Click on the next button
  20. The Password reset screen will open
  21. Enter a new password
  22. Confirm the password
  23. Click on the next button
  24. Your password has been successfully reset
  25. You may now use your new password to access USQ systems

If you change your password but it isn’t working correctly you may need to clear your temporary files in your web browser. To do this via internet explorer:

  1. Click on the 'Tools' menu and then choose 'Internet Options'.
  2. Within the 'General' tab, click on the 'Clear History' button in the lower right corner. Note that this image is for Internet Explorer version 6.0, what you see may vary slightly depending on the version of Internet Explorer you're using.

If you’re problem is still occurring after you have cleared your internet files, please contact the ICT Service Desk for assistance.

Forgotten your password?

If you have forgotten your password, go to the UConnect log in page and select forgotten password link.
Alternatively, contact the ICT Service Desk to reset your password.

To use the forgotten password link:

  1. Go to the USQ home website (www.usq.edu.au)
  2. Click on the UConnect button
  3. USQ logon screen will open
  4. Click on the Forgotten Password link
  5. The Password Reset screen will open
  6. Enter your username in the field
  7. Click on the next button
  8. The Verify your identity screen will open
  9. An email will be sent to your registered email address
  10. Locate and open the email
  11. A Security code will be contained in this email
  12. Take a note of the security code
  13. Return to the website
  14. Enter the security code
  15. Click on the next button
  16. The Password reset screen will open
  17. Enter a new password
  18. Confirm the password
  19. Click on the next button
  20. Your password has been successfully reset
  21. You may now use your new password to access USQ systems

USQ password guidelines

Your USQ password must meet the following criteria:

  1. Must be at least eight characters long.
  2. Must not contain three or more continuous characters from the user ID or full name.
  3. Must not be one of your 10 previous passwords.
  4. Must include at least three out of the five following categories.
    • Uppercase alphabetic characters (A-Z)
    • Lowercase alphabetic characters (a-z)
    • Numerals (0-9)
    • Non-alphanumeric characters (for example: !, $, #, or %)
    • Unicode characters

We recommend your password should:

  • not contain any name of your family member or friends, pets etc
  • not be a common word or name found in a dictionary ie it should be hard to guess
  • be significantly different from prior passwords
  • contain at least one symbol character in the second through seventh positions, eg A$c*E9g8
  • never be written down and stored in an obvious place
  • never be given to anyone including your lecturers, family or friends. Do not allow other people to use your access unsupervised as you will be held responsible for their actions.

Don’t forget that your passwords are case sensitive; if you create a password using upper and lower case, you must remember that each time you type your password.