ICT Service desk
The ICT Service Desk provides support and assistance to you in the following areas:
- logging in (from home and on campus)
- course discussion
- usernames and passwords
- Student Email Accounts (UMail)
- Computer lab hardware and software issues.
Telephone: +61 7 4631 1900
Telephone hours: 8.00am - 5.00pm (AEST) Monday to Friday
Facsimile: +61 7 4631 2798
Hub - R Block Toowoomba campus
Library Desk - A Block Lv1 Springfield campus
Library Bld - H Block Lv2 Ipswich campus
ICT Office - A Block Fraser Coast campus
Hours: 10.00am – 2.00pm (Extended hours during busy periods)
Please note that if you call us and get the voicemail service, please leave a message (along with your name, student number, phone number, as well as the nature of the problem) so that your query can be dealt with as soon as possible.
If you are an external student, and require additional support, we are able to assist you via remote access.
Please note: this service does not include assistance with diagnosis of non USQ system related problems.