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ICT Service desk

The ICT Service Desk provides support and assistance to you in the following areas:

  • UConnect
  • USQStudyDesk  
  • logging in (from home and on campus)
  • course discussion
  • usernames and passwords
  • Student Email Accounts (UMail)
  • Computer lab hardware and software issues.

Contact us

Telephone: +61 7 4631 1900
Telephone hours: 8.00am - 5.00pm (AEST) Monday to Friday
Facsimile: +61 7 4631 2798


In Person:

                    Hub                    - R Block           Toowoomba campus 

                    Library Desk    - A Block Lv1     Springfield campus

                    Library Bld        - H Block Lv2    Ipswich campus

                    ICT Office          - A Block            Fraser Coast campus

Hours: 10.00am – 2.00pm (Extended hours during busy periods)

Please note that if you call us and get the voicemail service, please leave a message (along with your name, student number, phone number, as well as the nature of the problem) so that your query can be dealt with as soon as possible.

Remote assistance

If you are an external student, and require additional support, we are able to assist you via remote access.

Please note: this service does not include assistance with diagnosis of non USQ system related problems.