Changing your contact details

If your contact details change, it is important to let us know immediately.

Domestic students may change mailing address, phone number and email address details online via USQConnect> USQAdmin> My Information> Contact Details, or in writing to:

Student Administration
University of Southern Queensland
Toowoomba Qld 4350

Fax +61 7 4631 2893

or by using the ‘Ask a Question’ tab at USQAssist.

International students wanting to change their contact and personal details should contact USQ International direct or via your USQ Representative.

For reasons of security we regret that changes of address cannot be accepted over the telephone.

Changing your name

If you have changed your name, the University requires certified copies of supporting documentation such as:

• Marriage Certificate
• Deed Poll Certificate
• Birth Certificate.

Please submit this documentation with your name and student number to Student Administration so your records can be updated accordingly.

Changing your citizenship status

If you have changed your citizenship status to Australian, you will need to send a certified copy of your Certificate of Australian Citizenship.

If you have changed your citizenship status to Permanent Resident, or have been granted a Permanent Humanitarian Visa, you will need to send a certified copy of the relevant pages of your passport including the front page, the Permanent Resident Visa or the Permanent Humanitarian Visa and the page showing the entry date into Australia (if resident outside Australia when the visa was granted).

What are certified copies of documents?

To have documentation certified you need to take your original documents and a copy of each document to an authorised person in your community. Authorised persons include Justices of the Peace, Commissioners for Declarations, Notary Publics, Police Officers, School Teachers or University professors. They need to sign on your copies that they are true and correct, print their name and position and if possible affix an official stamp.

Students enrolled through an agent, third party or ContEd

If you have enrolled through an agent, third party, or Continuing and Professional Education (ContEd), you may only have 'view only' access to personal and enrolment details in USQAdmin. If you wish to make changes to your personal or enrolment details, you will need to:

• contact the representative in your country if you are enrolled via a USQ Representative.
• contact the Office of Continuing and Professional Education (ContEd), telephone +61 4631 2720 if you are enrolled in a professional development or single course.