USQAssist

USQAssist is a web self-serve facility for you to find answers to common questions in your own time 24/7, ask a question and update your questions. USQAssist has been designed to provide fast, accurate support and assistance for USQ students.

Answers to frequently-asked questions

You can find specific and related answers to your questions by accessing answers to questions previously asked by students. This is accessible by typing a keyword in the search field. This will save you time and possibly provide you with an immediate response to your question. For a more specific search, use the 'Question Type' field and enter a key word or phrase in the 'Search Text' box and click on Search. You can choose to rate how useful the answer is so the University can continuously improve the knowledge base of information.

Ask a question

USQAssist provides you with an easy way to ask a question or submit a request. Asking a question via USQAssist is preferred over email. You will need your USQConnect username and password to submit a question. Every question submitted via USQAssist is given a reference number for easy tracking. The Question Type field will direct your enquiry to the relevant support staff. Direct your enquiry to 'Other' if you need to contact your lecturer and the support staff in Outreach Services will process your request.

If you are enrolled through a University of Southern Queensland International Partner, you must direct all correspondence through your USQ Local Support Office. The staff there work very closely with the USQ staff in Australia and they will be happy to assist you with any questions you have in relation to your studies at USQ.

My stuff

From My Stuff, you can view and update questions you have submitted from USQAssist. You can update any question you previously submitted from USQAssist up to 7 days from when your query has been solved. If this time has passed, simply choose the Ask a Question tab and send another question. Please note however if you are using a different email address to the one listed on USQ records, the system will not allow you to update a question within the 7 days and will list only the questions related to your valid email address.

It is important you advise the University of any changes to your email address. You can update your email address online at USQConnect > USQAdmin > My Information > Contact Details.