Student grievance and appeals

USQ is committed to ensuring students have access to formal appeals and grievance processes so disputes and problems can be solved in a fair and timely manner.

Prior to making an appeal, students should refer to:

• the student appeal and grievance procedures, outlined in section 6.2 of the USQ Calendar
• USQ's student appeals policies and procedures, outlined in section 5.11 of USQ's Academic Regulations
• contact their relevant Faculty to familiarise themselves with the required process.

Further information

Students may also wish to refer to the following organisations for further information:

Ombudsman

The Ombudsman investigates complaints about the actions and decisions of Queensland's state and local government agencies or their staff that may be:

• made for an improper purpose
• made on irrelevant grounds
• illegal or contrary to law
• unreasonable
• unjust
• improperly discriminatory
• based on a mistake of law or fact
• made without giving reasons
• wrong.

Some examples of the types of matters looked into include public agencies not acting on complaints and unfair employment or tendering processes.

Anti-discrimination Commission

The Anti-discrimination Commission is the organisation which administers the Queensland Anti-Discrimination Act 1991. They work to promote equality of opportunity and to protect people from unlawful discrimination, sexual harassment and public vilification.

There are two main ways they do this - one is by handling complaints from people, and the other is by informing people about discrimination issues.