Distance Education Student Questionnaire

This questionnaire offers students the opportunity to provide feedback on the services provided by the Regional Liaison Officer (RLO) Network and Outreach Services.  Your response will remain confidential and the results will be used for making informed decisions about continual improvement of the services provided to distance education students. More information about the RLO Network and Outreach Services can be found at http://www.usq.edu.au/dec/sections/outreach/default.htm

 STUDENT INFORMATION
1. What is your current year of study at USQ? First Second Third Other
2.  What is your current study? Tertiary Preparation Program Undergraduate Program  (Bachelor) Postgraduate Program (Master, Degree, etc) Professional Development (single course)
3. What is your gender? Female   Male  
4. Please indicate your RLO region
Brisbane Bundaberg Central West Qld (Emerald) Canberra Far North Qld (Cairns) Gladstone Northern NSW (Lismore) Redcliffe
Rockhampton Sunshine Coast Southern Downs (Warwick) Sydney  - Postcodes above 2100 Sydney2  - Postcodes under 2100 Townsville Western Downs (Dalby) Fraser Coast
Melbourne Outreach Services (all other regions)
5.  What type of queries are you most likely to contact your RLO or Outreach Services for? Administrative Academic Mix Other
6.  When you need to contact your lecturer for academic assistance, do you contact your RLO or Outreach Services in the first instance? Yes No Sometimes
7.  Approximately how many times during one semester do you contact your RLO or Outreach Services? 1 - 5 times 6 - 10 times More than 10 times Not at all
8.  Does your RLO or Outreach Services acknowledge your query and usually respond? Within 24 hours Within 48 hours Longer than 48 hours Does not respond
9.  How would you best rate the support from your RLO or Outreach Services? Excellent Good Fair Poor
10.  How would you best describe  the information provided by your RLO or Outreach Services Staff? Helpful Informative Unhelpful Uninformative
11.  Do you use USQAssist (self-help facility at USQConnect) to find answers to your questions before you contact your RLO or Outreach Services? Yes No Not aware it existed
12.  For students in RLO Regions.
       Do you believe the RLO Network offers a valuable support service?		 Yes No Not sure  
13.  For students outside the RLO regions.
       Do you believe Outreach Services offers a valuable support service? 		Yes No Not sure  
14.  Please make any comments on the support services offered by your RLO or Outreach Services.

 

THANK YOU FOR YOUR ASSISTANCE

Outreach Services

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