Complaint management framework

USQ aspires to an organisational climate where all employees feel confident and comfortable about making legitimate and grounded complaints. 

The following table outlines the important issues that are dealt with through the indicated USQ policies and procedures:  

What am I reporting?  Who do I tell? What policy and procedure should I look at?
Workplace conflict, employee related complaints or grievances
  • Supervisor or manager
  • Human Resources
  • Union representative
Bullying or harassment
  • Supervisor or manager
  • Human Resources
  • Harassment and Discrimination Contact Officer
  • Union representative

Further information

The University has also made available a range of further helpful information and FAQ's about workplace harassment and bullying.

Equal opportunity or discrimination concerns
  • Supervisor or manager
  • Human Resources
  • Harassment and Discrimination Contact Officer
  • Union representative
  • Queensland Anti-Discrimination Commission
Workplace health and safety concerns
  • Supervisor or manager
  • USQSafe
Performance issues
  • Supervisor or manager
  • Human Resources
Research misconduct and/or ethics
  • Supervisor or manager
  • Dean and/or Centre Director
  • Director, ORHD
Student complaint
  • Faculty/Section contact
  • Student Services
  • Student Guild
Public interest disclosure
  • Supervisor or manager
  • Head of Division, Faculty or Section
  • PID Coordinator (Director, Integrity and Professional Conduct)
  • Manager (Audit and Risk)
  • Human Resources
  • Vice-Chancellor
  • Council member 
  • State Ombudsman 

Further information

The University has also made available a range of further helpful information about public interest disclosures (PID).

Corrupt conduct
  • Vice-Chancellor
  • Human Resources
  • Crime and Corruption Commission

You are also reminded that support and assistance is always available through USQ's Employee Assistance Program.