Complaint management framework
USQ aspires to an organisational climate where all employees feel confident and comfortable about making legitimate and grounded complaints.
The following table outlines the important issues that are dealt with through the indicated USQ policies and procedures:
| What am I reporting? |
Who do I tell? |
What policy should I look at? |
| Workplace conflict, employee related complaints or grievances |
- Supervisor or manager
- Human Resources
- Union representative
|
|
| Bullying or harassment |
- Supervisor or manager
- Human Resources
- Harassment and Discrimination Contact Officer
- Union representative
|
|
| Equal opportunity or discrimination concerns |
- Supervisor or manager
- Human Resources
- Harassment and Discrimination Contact Officer
- Union representative
- Queensland Anti-Discrimination Commission
|
|
| Workplace health and safety concerns |
- Supervisor or manager
- USQSafe
|
|
| Performance issues |
- Supervisor or manager
- Human Resources
|
|
| Research misconduct and/or ethics |
- Supervisor or manager
- Dean and/or Centre Director
- Director, ORHD
|
|
| Student complaint |
- Faculty/Section contact
- Student Services
- Student Guild
|
|
| Public interest disclosure |
- Supervisor or manager
- Head of Division, Faculty or Section
- PID Coordinator (Director, Professional Conduct)
- Manager (Audit and Risk)
- Human Resources
- Vice-Chancellor
- Council member
- State Ombudsman
|
|
| Official misconduct |
- Vice-Chancellor
- Human Resources
- Crime and Misconduct Commission
|
|
You are also reminded that support and assistance is always available through USQ's Employee Assistance Program.