4. First aid emergency procedures

Medical emergency procedures

Refer to the Emergency Procedures Chart.

Familiarity with local emergency procedures will assist in responding to a medical emergency. See the First Aid Response Chart.

If a person is seriously ill or injured contact the Emergency Number and state the nature of the emergency.

Outside normal working hours Nominated First Aid Officers may not be available but Security will attend. If Security cannot be contacted then dial 000.

*Note also that the emergency number 112 will work from locked mobile phones and mobiles with insufficient credit.

Role of security officers - Toowoomba campus

All Security officers are trained in first aid and can be called upon to assist in a medical emergency. This is particularly important for first aid emergencies outside normal working hours. During working hours, if the situation is life threatening or it is likely an ambulance will be needed; call the Switch first on 2222. Switch will contact Security and any other Emergency Response Personnel as required. Security will also assist in guiding the ambulance to the correct location.

Other campuses

Each campus must have a local emergency procedure that includes first aid. NFAOs on Campuses other than Toowoomba, must familiarise themselves with the local procedures. See the Emergency Procedures chart relevant to the campus you are working/visiting.

Signage and information dissemination

Building occupants must know how to contact NFAOs in an emergency. Details of the names, location and contact numbers for NFAOs must be provided to occupants and included in emergency signs in each building. Special attention is required for classrooms and other areas used by people who may not be familiar with the building.

The current local first aid procedures must be disseminated to all building occupants as part of any local induction procedure as well as periodically. This is the responsibility of the Dean, Heads of Department, Area Manager/Supervisors or Chief Warden. In buildings occupied by different unrelated groups, local first aid information must be updated and disseminated in a coordinated manner.

Interaction with emergency control organisation (emergency wardens)

Nominated First Aid Officers should be prepared to render first aid whenever a building emergency occurs. It is preferable for NFAOs not to take on other warden roles that could conflict with this. Consideration should be given to providing NFAOs with easily portable (e.g. back pack style) First Aid Kits to assist them in this role. When a building emergency occurs NFAOs should follow instructions, evacuate if required and report to the Chief Warden or Assembly Point ready to treat injured people. Building emergency planning and post emergency de-briefing should involve the building’s NFAOs. See Fire and other Emergencies in the Emergency Procedures Chart for further guidance.

Debriefing following first aid treatments

First aid treatment may be traumatic or confronting for the person providing the treatment and or for bystanders witnessing the incident or injury. Anyone involved in a first aid incident who feels uncomfortable with the experience should be given the opportunity to de-brief after the incident. Employee assistance counselling is available for staff by contacting Human Resources. Student Services provides Counselling to students.