9.1 Managing Excellent Performance

The management of higher levels of performance typically is omitted from performance management programs. However, as employees are encouraged to engage in self-assessment and develop their own developmental goals, it is necessary for the supervisor to stay in touch, to monitor progress toward these goals, to ensure organisational support is available where required, and to acknowledge achievements in a manner and in a forum which is appropriate to both the achievement and the achiever. That is, the supervisor's role demands proficiency in managing employees at all levels, including high performers.

Recognition and acknowledgement provide the important message to employees that their work efforts are not unnoticed. While the form this recognition and acknowledgement takes will be determined by the respective faculty/section, any expectations of continued development of individual employees is contingent on supervisors providing this important feedback. It is expected that guidance to employees will include both job and broader career objectives. A more detailed description of supervisor responsibilities is provided in Section 2.3.