9.2 Managing Competent Performance

Normally, the largest proportion of employees fall within this category. It follows, therefore, that considerable attention must be given to managing employees in an effective way. Ongoing monitoring, guiding and coaching towards personal and work unit goals is specified (refer to Section 2.3, Supervisor Responsibilities), and providing recognition and acknowledgement is subsumed within the supervisor role. Central to this managing of satisfactory performance is the ability to identify and develop potential in individual employees.

The above does not limit the individual employee's responsibility to contribute to their own development. Ongoing communication between the individual and supervisor; sound, timely and prudent advice from the supervisor; coupled with a willingness on the part of the staff member to develop new work behaviours and routines, will contribute to a work climate where new ideas and procedures can be tested without fear.