Workwear fitting and ordering: frequently asked questions
Errors, returns and exchanges
How do I order from the workwear range? What is my username and password for the online shop?
Totally Corporate have developed an online workwear ordering website specifically for USQ including all the approved items in USQ's range. Employees will need to attend a workwear fitting, be registered on this online ordering site, be confirmed by a member of Human Resources and then receive access to order individual items from the range online. For an employee's initial order, registration will be completed after attending a fitting.
If you have problems with your username or password, you will need to contact Joe Hughes at Totally Corporate via firstname.lastname@example.org or (07) 3608 2218.
Can I still order from the workwear range if I do not meet the eligibility requirements under the USQ Workwear Policy?
No. The workwear range is only available to executive, professional and academic continuing and fixed term employees whose appointment duration is for more than 12 months and whose contract has an end date greater than 12 months from the subsidy release date*. Note that a number of contracts of less than 12 months each which may total over 12 months when combined do not contribute towards eligibility.
*The subsidy release date is 1 January each year.
How do I make a time to have a fitting? What is the duration of appointment times?
Human Resources will schedule regular fittings at each Campus throughout the year and will advise employees of the fitting dates and times via the HR Monthly Benefits email. Employees will book into an appointment at a convenient date and time through Human Resources.
Appointments are available in 30 minute blocks, however it may not necessarily take all employees the full amount of time to complete their fitting. Up to eight employees may be allocated to the same 30 minute fitting timeslot. A representative from Totally Corporate will conduct the fittings and assist employees in selecting the correct sizes and understanding the benefits of the various styles and fabrics.
Is a fitting compulsory before an order can be placed?
Initially, yes. For the first initial order of workwear, due to embroidery of logos on all workwear, an initial fitting must take place to ensure correct sizing and fit before a purchase can be made.
For subsequent orders, it is not mandatory to have a fitting before placing an order and orders can then be placed at any time. Totally Corporate have provided a sizing guide (PDF*76kb) and the online size calculator available through the Totally Corporate Online Shop (look for the link in the left menu) to help employees calculate their size for orders placed without a fitting, however regular fittings will take place on each campus at scheduled intervals throughout the year.
Totally Corporate also offer a 'made to measure' service for employees outside the standard size ranges on a fee for service basis.
Are there certain times I can place an order?
Once an employee has attended an initial fitting with Totally Corporate, orders can be placed online at any time. Orders will normally be delivered to USQ on a monthly basis.
How many times a year will fittings be available?
Totally Corporate will normally be onsite at Toowoomba Campus every three to four months to conduct fittings. Fraser Coast and Springfield campuses will be conducted on a more informal basis, however will take place at least six monthly.
What is the estimated turnaround time from order to delivery?
There is one delivery per month to each of the USQ campuses. Orders made by the 15th of each month are normally delivered to USQ around the 15th of the following month. If you order after the 15th of the month, your order will not arrive until the month after next.
How will deliveries be coordinated?
Workwear orders will be delivered to a central point at USQ. This area will be Finance – Uniform Distribution for the Toowoomba Campus, the Campus Executive Manager for the Fraser Coast Campus and the Administration Manager for the Springfield Campus. Employees will be contacted via email by these areas when the workwear items are ready to be collected. Orders will normally be delivered to USQ on a monthly basis.
Are there additional delivery costs and how are these charged? What about embroidery costs?
The University will absorb delivery costs as of 1 January 2012, therefore employees will no longer be required to individually pay a $10 delivery fee for each order.
Embroidery costs are incorporated into the range pricing.
What is the arrangement for changes to orders - ie. if I notice an error on my order (prior to despatch) what do I do to rectify?
The first step would be to phone Totally Corporate on +61 7 3608 2218.
What happens if I want to return or exchange my workwear?
There is a no returns or exchanges policy for USQ Workwear unless required under statutory provisions. This means that if an employee is unsatisfied with the workwear items, and there has been no proof of manufacturer fault, they are unable to return or exchange. If you find that you have received a garment which warrants an exchange under statutory provisions, the following procedures apply:
- Call Joe Hughes at Totally Corporate on (07) 3608 2218 to obtain a Garment Return Number (GRN)
- Once the GRN has been advised, Joe Hughes will email you a Garment Return/Exchange Form (GRA).
- You will then need to contact Finance – Uniform Distribution in USQ to obtain a Post Pack Bag.
- You then fill out the GRA, places the document along with the garment into a USQ supplied Post Pack Bag and return it to Totally Corporate where it will be processed.
- The exchange garment will be returned to you, normally within 14 days.
If you have any queries in relation to the above please contact Claire Ryan in Human Resources.
The USQ Corporate Workwear Exchange Board has also been established for employees to take ownership of exchanging or disposing of workwear items with their colleagues. In order for the Exchange Board to be most useful, please use the Corporate Workwear Exchange Board instructions (PDF 939kb) for creating a new message, creating alerts, and for deleting messages once your item has been exchanged.
The Exchange Board is solely for the purpose of exchanging or disposing of items, and colleagues are asked to keep any discussions relevant and professional. Please note that whilst discussions will not be facilitated, the Exchange Board will be moderated by the site administrator in Human Resources, and any comments not related to the exchange of workwear will be removed.
It is important for all employees to note that personal financial gain must not be made from the exchange or disposal of workwear.
A number of items (PDF* 248kb) have been discontinued from the workwear range and these items are on sale at a discount through Finance-Uniform Distribution daily between 10.00am and 2.00pm on Level 2 of R Block. This sale is only while stocks last and items can only be purchased with cash, credit/debit card or EFTPOS by eligible employees only. The cost of these items will not be listed on employee payslips, therefore you will need to retain your proof of purchase to claim any tax deductions.
What do I do with my workwear when I leave?
USQ does not provide a 'used workwear pool' for workwear items for departing employees and employees are responsible for disposing of their own workwear items in the most appropriate manner. The USQ Corporate Workwear Exchange Board may assist in this regard.
For all ordering and fitting questions please contact Claire Ryan in Human Resources.