ICT Charter
Division of ICT Services
Charter
Vision
To provide environmentally friendly, socially responsible and sustainable Information Communication and Technology systems and services.
Mission
The Division of ICT Services is committed to the University's achievement of the key organisational goals as outlined in the USQ Strategic Plan 2009 - 2013 and in delivering the USQ Brand Promise of "Fulfilling lives". This we will achieve through the provision of relevant, responsive, resilient and sustainable information and communication technology systems and services that support academic endeavour, meet the administrative needs of the University, enable innovation and contribute to the benefit of the broader USQ Community.
We will achieve this through
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Supporting student and staff endeavour through the provision of ICT systems and services that are responsive, highly resilient, accessible and appropriate to need.
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Operating within a business focussed ICT Governance environment that is an integral component of the University's Governance framework.
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Active engagement and consultation with the USQ community to provide quality ICT solutions, services and processes.
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Measuring service delivery and performance against best practice in order to facilitate continuous improvement and service excellence.
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Encouraging, recognising and developing our staff potential through a program of activities designed to enhance technical, administrative and/or management competence and promote effective leadership.
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Building innovative partnerships and opportunities with industry and our communities that support learning and teaching, research and enhance the student experience.
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A commitment to a reduction in carbon emissions resulting from DICTS activities.
We Value
We Recognize
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Our clients have individual and varying needs.
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The personal contribution of staff and clients and respect individual perspectives.
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The necessity for work-life balance of our staff.
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The importance of professional development and life long learning.
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The need for standards, documentation and repeatable processes.
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Our staff and clients need to be empowered in order to function effectively.
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The benefit of strong alignment with corporate objectives
Our Service Ethos is underpinned by
"The Four Pillars"[1]
1 Managing and Leadership
Through inclusive leadership we will deliver effective services by means of diverse, synergistic and transparent management, committed to optimizing each staff members potential.
2 Resource Management
We will be advocates for, and respond effectively to the needs of the University community ensuring that our resources are accessible, attuned and continually adapted to requirements.
3 Knowing our Clients
We will engage in active partnerships with our community, delivering current and future ICT direction through innovation, collaboration and leveraging off our unique potential to create new opportunities.
4 Communication
We will achieve optimal outcomes for our clients through timely, situationally appropriate, collaborative, professional and informative communication.
1 Four Pillars of Management. Available at http://pillars.gmu.edu/managergrid.html