How Do I

Computer Support

• Log a Self Service Request or Failure
• Book a Computer Lab or Lecture room
• Know what to consider when purchasing hardware
• Protect my computer
• Prepare for my desktop computer refresh
• Find my computer name
• Connect my office printer
• Request to be added or removed from USQ Community Noticeboard
• Find help using apple products (GCFLearnfree.org)
• Find help with computer basics (GCFLearnfree.org)
• Find help with Internet basics (GCFLearnfree.org)

Software

• Find help with Microsoft Office products (GCF - Learnfree.org)
• Check for missing emails

Learning Systems

• Access online training for Moodle and Blackboard Collaborate 

SPSS/AMOS

• Re-licence SPSS and AMOS for 2013

Network

• Connect to VPN
• Connect to USQ Wireless (Setup and Troubleshooting)

Passwords

• Change my password
• Set up my password challenge questions
• I've forgotten my password

Video Conferencing

• Make an Audio/Video call (talk with other people)
• Make an Audio/Video call (talk and see other people)
• Make an Audio/Video call (talk, see and share documents)
• Videoconferencing in H102
• Videoconferencing in L209
• Videoconferencing in L206
• Videoconferencing in R113
• Videoconferencing in S211
• Videoconferencing in the Council Chambers

iPad2

• Setup and configure
• Updating your USQ password
• Pushing and Fetching
• Remote Wiping

General

• Learn about the University's Green ICT Commitment

IP Phones

• Identifying your IP Phone
• Phone Basics