What is the USQ ICT Governance Structure

In 2011, the University accepted the recommendations of the ICT Services Review Implementation Board and implemented the following ICT Governance Structure: ICT Strategy Board supported by three committees including Information Standards Committee, ICT Services Committee and ICT Portfolio Committee. Each Committee is chaired by a representative of ICT Strategy Board and the resultant minutes of meetings circulated across all groups to facilitate improved understanding of the issues impacting the USQ ICT Portfolio. The principle responsibilities of each of these committees are summarized below as follows:

ICT Strategy Board

  • Peak body responsible for defining University ICT Strategy, ensuring alignment with the University strategy, and all ICT activities within USQ;
  • Overall responsibility for ICT Governance including the ICT Portfolio, Projects, ICT Investments, Policy, Standards, Enterprise Architecture, Service Catalogue and Service Levels.

Information Standards Committee

  • Responsible for defining and oversight of University ICT Information Policy and Standards, alignment of the Enterprise Architecture to the University Information Strategy, and supporting ICT road maps;
  • Information Monitoring and Compliance, Risk Management.

ICT Services Committee

  • Responsible for defining and oversight of University ICT supported services, ICT Service Catalogue, service level agreements, and the standard operating environment (SOE);
  • Oversee stakeholder satisfaction and identify ICT service-related priorities for recommendation to ICT Strategy Board.

ICT Portfolio Committee

  • Responsible for defining and oversight of University ICT investment portfolio and innovation pipeline; ICT project management and program management framework; accreditation and reaccreditation of supported ICT systems and services;
  • Develop, monitor and review the framework for categorizing supported ICT systems and services and the level of operational support and maintenance associated with each category;
  • Oversee the ICT Project Management Methodology and lifecycle from ICT Portfolio Project Concept and allocation of ICT Investment Portfolio Funding through to Accreditation and Review of the benefits realization achieved from the successful implementation of the completed product, system or service.

The following table is provided to assist with the understanding of the roles and responsibilities of each of the ICT Governance bodies.

 

USQ ICT Governance Framework

 

Function ICT Strategy ICT Information Standards ICT Services ICT Portfolio
ICT Strategy and Strategic Alignment R
ICT Corporate Governance R
         
Information Policy and Standards, Enterprise Architecture and Roadmaps A R
Information Monitoring and Compliance A R
Risk Management A R
         
ICT Service Catalogue, Service Level Agreement A R
Standard Operating Environments (including desktop, supported applications and platforms) A R
Client Satisfaction R
         

ICT Portfolio, Program Management Framework, Investment and Innovation Pipeline  

ICT Operational Budget   ICT Recurrent Budget ICT Investment Budget 

 

 

A R

ICT Projects, ICT Project Management Methodology including:

Call for ICT Investment Portfolio Funding ICT Portfolio Project Concepts ICT Project Initiation ICT Project Status ICT Project Review and Closure ICT Project Accreditation and   Review

 

 

A R

Framework for Categorising Supported ICT Systems and Services including:

Level of Operational Support and Maintenance associated with each category Accreditation and Reaccreditation

 

 

A C R

R=Responsible, A=Accountable, C = Consulted, I = Informed