Products and Services Catalogue

 Service Type

 Description

 Includes

 Service Obligation

Computer Hardware, Software and Audio Visual Equipment Support

Provide a range of ICT support services to staff and students including desktop and notebook computers, audio visual equipment, lecture theatres and computer labs

Audio Visual SupportComputing LabsICT Service Desk; Lecture Theatres Support; Staff Desktop SupportTeaching Lab Software.

  • Support services available 8am to 5pm Monday to Friday (excluding public holidays). On call arrangements are provided to support core ICT Systems after-hours.
  • 85% of work requests logged via the Service Desk resolved at first point of contact.
  • Faculty and Business Unit Service Level Agreements detail KPI's.

ICT Procurement

Process all USQ purchase orders for ICT hardware and software and provide guidance on purchasing arrangements.  Management of all USQ ICT Assets.

Desktop Refresh CycleICT ProcurementICT Asset ManagementICT Software Licences

  • Orders will be placed within 24 hours of purchasing request being approved.

Software Development

Provide initial business analysis, design and development of software applications, databases and application support

Application Development and Business Analysis and Design, Database Design and Support.

  • Acknowledgement of requests within 1 working day. 

 

Consultancy and Advice Services

Provide ICT consultancy and advisory services for USQ Staff and stakeholders.

ICT Project Management MethodologyICT SecurityICT Business Continuity Risk Management, Technical Consultancy

Data Networking, Data Hosting, Internet and Telephony Services

Administer the voice and data communication infrastructure, and services for USQ campuses, colleges and USQ-owned network equipment located at the QRNO or 3rd party facilities.

Data Networking, Internet Infrastructure Management, Utility Services (includes Telephony)Data CentreWireless Networking

Systems and Web Services Support

Support and maintain core and non core ICT systems and administer the architecture used to host a wide range of USQ systems via the internet.

ICT Systems SupportWeb ServicesERP System Support, Email Services, Information Integrity and Support

 

ICT Training

Provide training design, development and presentation of courses on in-house systems and software applications, to USQ staff, students and external clients.  (Includes staff and student orientation to ICT at USQ)

ICT Training
  • Number of training courses offered will meet identified needs.

Research Computing

Consultancy and support of high-end computing and video-conferencing facilities for academic research and learning and teaching enhancement.

Video Conferencing, Access Grid, QCIF