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Service Type
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Description
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Includes
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Service Obligation
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Computer Hardware, Software and Audio Visual Equipment Support
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Provide a range of ICT support services to staff and students including desktop and notebook computers, audio visual equipment, lecture theatres and computer labs
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Audio Visual Support; Computing Labs; ICT Service Desk; Lecture Theatres Support; Staff Desktop Support; Teaching Lab Software.
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Support services available 8am to 5pm Monday to Friday (excluding public holidays). On call arrangements are provided to support core ICT Systems after-hours.
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85% of work requests logged via the Service Desk resolved at first point of contact.
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Faculty and Business Unit Service Level Agreements detail KPI's.
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ICT Procurement
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Process all USQ purchase orders for ICT hardware and software and provide guidance on purchasing arrangements. Management of all USQ ICT Assets.
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Desktop Refresh Cycle, ICT Procurement, ICT Asset Management, ICT Software Licences
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Software Development
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Provide initial business analysis, design and development of software applications, databases and application support
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Application Development and Business Analysis and Design, Database Design and Support.
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Consultancy and Advice Services
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Provide ICT consultancy and advisory services for USQ Staff and stakeholders.
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ICT Project Management Methodology, ICT Security, ICT Business Continuity Risk Management, Technical Consultancy
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Data Networking, Data Hosting, Internet and Telephony Services
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Administer the voice and data communication infrastructure, and services for USQ campuses, colleges and USQ-owned network equipment located at the QRNO or 3rd party facilities.
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Data Networking, Internet Infrastructure Management, Utility Services (includes Telephony), Data Centre, Wireless Networking
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Systems and Web Services Support
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Support and maintain core and non core ICT systems and administer the architecture used to host a wide range of USQ systems via the internet.
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ICT Systems Support, Web Services, ERP System Support, Email Services, Information Integrity and Support
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ICT Training
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Provide training design, development and presentation of courses on in-house systems and software applications, to USQ staff, students and external clients. (Includes staff and student orientation to ICT at USQ)
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ICT Training |
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Research Computing
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Consultancy and support of high-end computing and video-conferencing facilities for academic research and learning and teaching enhancement.
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Video Conferencing, Access Grid, QCIF
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