Performance Measurement and Investment Management

Core ICT Software Licences

Service Description	The payment of annual fees or maintenance fees for software licences that are required to support core ICT systems or are used by a significant client group from the USQ community is budgeted annually by the Division of ICT Services. The approval path for which software licences will be funded under this service will be by the ICT Business Advisory Committee via the ICT Strategy Committee. Faculty and departments are required to fund the purchase of ICT software licences not covered in the published list of core software licences. The annual planning processes and review mechanisms for this service are currently under development.
Service Availability	Monday to Friday 8am-5pm (AEST).
How to obtain this Service	Manager, ICT Procurement and Asset Management (extn 5498). Support requests can be logged with the ICT Service Desk at any time or by phone (extn 1900) during working hours. The ICT Service Desk is located on the ground floor of Y Block at the Toowoomba Campus. Alternatively you can log a support request online through ICT Self Service where you can view all issues and their associated histories, logged in your name. Telephone on +61 7 4631 2480.
Our Service Guarantee	Staff will receive a response to a request within one working day
Service Manager	Manager, ICT Procurement and Asset Management
Client Types	USQ Staff
ICT Section	Performance Measurement and Investment Management
ICT Team	Procurement
Section Manager	Principal Manager - Performance Measurement and Investment Management