This service provides computing support for desktop computer, notebook computers, printers and other peripheral devices and includes:
Desktop, notebook and peripheral configuration, installation, security, maintenance and support.
Software installation, security, maintenance and support.
Network printer installation, maintenance and support, including printer queues and access rights.
Advice and assistance with desktop computer lifecycle management (procurement and disposal).
Assistance with developing IT equipment turnover planning.
Support for PC and Laptop, (Macintosh, Linux/Unix, Windows) staff desktop computing environment for ICT clients at the Springfield, Stanthorpe Wine College and Toowoomba campuses. ICT is progressing on implementing a Standard Operating Environment for hardware and software that encompasses:
Other support services offered are: Hardware and Software support, Managed Operating Environment, Provision of hardware and software, Professional expertise, Dial-in, Virus Protection, Application Updates, VPN, SPSS, Medical Director, Interface to USQ First Line Support, Asset management, and support services documented in Desktop Service Level Agreements.