Mobile Devices

Mobile phones/iPhones/Smartphones (excludes Blackberry)

As a standard, all mobile phones are connected to a $10 per month plan. This is inclusive of $10 value of calls. Phones can be web enabled which will attract charges for data usages on top of the phone plan. Unless otherwise advised, the following connections will be applied as standard.

Mobile phone: $10 phone plan only, no data
iPhones/Smartphones: $10 phone plan only, $29/3gB per month data plan (casual)

There are other casual plans available but you must specify your requirements upon request. This link also provides other details on use.

Mobile data usage tracking using SMS

Usage can be requested by sending an SMS text message with the keyword 'use' to 176 (standard SMS charges apply). Your mobile phone will be identified and the requested information will be sent to your mobile phone. If you have a data bundle plan and have requested this notice, you will be charged 25 cents for each notice in addition to the cost of the request.

Data (USB Cards/iPads)

If the end user intends to access the internet via their mobile device, it is strongly recommended that a data plan is applied to your connection. ICT have set a standard for two types of connections which meet the usage for the majority of users, being either a casual or two year fixed term. At this point of time these plans are:

Casual: $49.95 incl GST/month for 4gB data (can be cancelled at anytime without a penalty being applied)
Fixed Term: $34.95 incl GST/month for 4gB data (24 month fixed term plan)

If you believe your usage will be higher or lower than the ICT set standard, there are other plans available however you must specify your requirement upon request. To assist in calculating your requirements, please refer to the Mobile Data Usage Calculator.

As there are other conditions for using your mobile broadband, a point of reference has been provided. Sections from "Data excluded from your allowance" and down applies to all casual plans and fixed term plans.

Blackberries

Capped at $49/month with no excess charges. Provides the ability to send and receive emails which includes 1gB data. Blackberries are managed via a USQ owned server and are effective and efficient for the sending and receiving of emails. With the $49 cap, you will never be charged for excess when sending and receiving emails, even when travelling overseas.

International Roaming

The Roaming Process

The details of the roaming process differ among types of cellular networks, but in general, the process resembles the following:

When the mobile device is turned on or is transferred via a handover to the network, this new 'visited' network sees the device, notices that is is not registered with its own system, and attempts to identify its home network. If there is no roaming agreement between the two networks, maintenance of service is impossible, and service is denied by the visited network.
The visited network contacts the home network and requests service information (including whether or not the mobile should be allowed to roam) about the roaming device is using the IMSI number.
If successful, the visited network begins to maintain a temporary subscriber record for the device. Likewise, the home network updates its information to indicate that the mobile is on the host network so that any information sent to that device can be correctly routed.

If a call is made to a roaming mobile, the public telephone network routes the call to the phone's registered service provider, who then must route it to the visited network. That network must then provide an internal temporary phone number to the mobile. Once this number is defined, the home network forwrds the incoming call to the temporary phone.

Connecting to International RoamingAs part of the Telstra Agreement, International Roaming is a standard connection.

As part of the Telstra Agreement, International Roaming is a standard connection.

Visit Telstra's International Roaming site. On this site, you can determine if the country you are visiting has a roaming agreement with Telstra. If there is a roaming agreement in place, check to see what network bandwidth(s) are accessible where you are travelling (eg GSM 900MHz in China). It is recommended that you download and print the International Roaming User Guide.
Once you have determined the network that will operate at your destination, you need to check if your handset will operate on this network. The best method for this is to Google your handset model, (search in Australia only), and go to the manufacturer's website. Browse to your handset model and check the technical specifications for bandwidths that are supported (eg UMTS/HSDPA 850, 1900, 2100 MHz are Next G and GSM/EDGE 850, 900, 1800, 1900 are GSM and may all be supported on the same handset);
Once you have checked that your handset is compatible with the network available at your destination, you need to ensure that you make the correct settings as below (refer to your handset operator manual for how to do these settings, it is generally under “Settings”).

Once overseas ICT are only able to provide limited support as you are under the jurisdiction of that country’s telecommunications carrier, not Telstra.

The following items should be considered if you wish to minimise the risk of unexpected International mobile data charges on your return.

Check Telstra’s International Roaming Data Plans agreements. If your country is listed contact the ICT Service Desk Service to organise a connection. Please note, it is the end users responsibility to advise ICT to cancel the connection once they have completed their travels. ICT will not action any future dated cancellation requests as travel plans may change. Telstra require the minimum notice of one week to organise the connection.
Ensure your network selection is set to "Automatic". This allows your handset to roam to the correct network.
If you are using an iPhone or Blackberry Bold with a mobile data plan it is recommended that you turn off 3G networking. Also limit your Internet browsing and ensure you do not download large email attachments (i.e video clips etc). Failure to disable the high-speed 3G data connection could result in accumulating high charges for any mobile data traffic sent or received (mobile data traffic is currently charged at approximately $15 per Megabyte in many countries)
It is recommended that, due to the higher mobile data traffic rates applicable in many countries that you do not operate a mobile data device to connect to the local telecommunications carrier whilst in another country (this includes both your laptop computer if fitted with a digital wireless card, and your mobile telephone, data connection only), unless you have organised for an International Data Plan. The majority of hotels will offer either a fixed line or wireless Internet connection on either a fixed price on a daily rate, or as a complementary service. The Qantas Club and other International Airlines usually offer complementary wireless for member use while in their facilities.
Ensure that you have noted the contact number for queries on International Roaming (Telstra service) is +61 439 125 109.

Please note that Telstra are unable to provide assistance with how to use your handset. The best information on how to operate your handset is contained in the operator's guide provided with the handset on purchase or can be obtained from the manufacturers web site.