Diverting Calls

• All Calls
• Busy
• No Reply
• Pull Calls

All Calls Diversion

To set the diversion:

1. Pick up your handset and listen for the dial tone.
2. Press # 9.
3. Dial the extension number that you want calls diverted to.
4. You will hear a high pitched beep indicating that the diversion was successfully set.

To cancel the diversion from your own phone:

1. Pick up your handset and listen for the dial tone.You will hear an interrupted tone indicating that you have a diversion set.
2. Dial # # 9. You will hear a high pitched tone indicating that the diversion has been successfully removed.
3. Replace the handset.

To cancel from the forwarded extension:

1. Pick up the forwarded extension.
2. Dial # 9 *.
3. Dial your extension number. You will hear a high pitched tone indicating that the diversion has been successfully removed.
4. Replace the handset.

Divert Busy

To set a diversion if your extension is busy:

1. Pick up the handset and listen for the dial tone.
2. Press # 0 #.
3. Dial the extension number that you want your calls to divert to. You will hear a high pitched beep indicating that the diversion was successfully set.
4. Replace the handset.

To remove the diversion:

1. Pick up the handset and listen for the dial tone. You will hear an interrupted tone indicating that you have a diversion set.
2. Press # # 0 #. You will hear a high pitched beep indicating that the diversion was successfully cancelled.
3. Replace the handset. 

Divert Ring No Reply

To divert your calls if you do not answer within 15 seconds:

1. Pick up the handset and listen for dial tone.
2. Press # 0 *.
3. Dial the number of the extension that you wish to divert to. You will hear a high pitched beep indicating that the diversion was successfully set.
4. Replace the handset.

To remove the diversion:

1. Pick up the handset and listen for the dial tone. You will hear an interrupted tone indicating that you have a diversion set.
2. Press # # 0 *. You will hear a high pitched beep indicating that the diversion was successfully cancelled.
3. Replace the handset.

Pull Diversion

Note: If this facility is required for an extension, it must be enabled by placing a Work Request with the ICT Service Desk.

Pull Diversion is a special diversion which allows calls to be diverted to the user at their current location. The diversion is set from the extension where they are currently located; not from their usual location. 

To divert calls from extension A to extension B from extension B:

1. Lift extension B handpiece and dial * # 92.
2. Dial the extension number of extension A.
3. Press *(four digit PIN)#. A high pitched tone will be heard to indicate that the diversion was successfully set.
4. Replace the handset.

For example, to set a diversion from extension 1234 to extension 2468, pick up the handpiece from 2468 and dial *#921234*0000# and hang up. Note 0000 is the PIN. The PIN is required to protect against a diversion being set up inadvertently from the wrong extension.

To cancel the diversion from extension A:

1. Lift Handset.
2. Press ##9. A high pitched tone will be heard to indicate that the diversion was removed.
3. Hang up.

To Cancel the diversion from any other extension:

1. Lift Handset.
2. Press # * 92.
3. Dial the extension number of extension A.
4. Dial *(four digit PIN)#. A high pitched tone will be heard to indicate that the diversion was removed.
5. Replace the handset.