Telephone Services

What is this service?

ICT is responsible for the telephone services provided to the University of Southern Queensland.

What does this service include?

  • Provision of new telephone extensions
  • Telephone extension moves and changes
  • Provision of analogue and digital handsets
  • Provision of Cisco Call Manager VOIP handsets
  • Upgrades and enhancements to existing handsets
  • PABX support including queuing, ACD, hunt groups and pick-up groups
  • Support for problems experienced with handsets
  • Management and billing of Telstra fixed and mobile telephone services and contracts
  • Maintenance of the Blackberry server

What is not included in this service?

  • Support of personal or corporate mobile handsets
  • Support of Blackberry mobile phones

What can you expect from us?

Service Availability 24/7
Support Hours ICT Service Desk     
Telephone Extension Moves and Changes     Normally allow 2-5 working days for relocation.  In periods where there are a significant number of moves happening, ICT requires 10 working days' notice.  Requests need to be approved by the staff members' supervisors.

How do I access this service

The ICT Service Desk is the first point of contact for enquiries regarding staff and guest accounts.  You can also log a failure or a request for service using ICT self service.  Note that requests for telephone extension moves and changes need to be approved by your Supervisor.

Is there a charge for this service?

A single telephone handset is provided free of charge for new staff (permanent position).

Charges apply for upgrading current handsets or for additional phones; relocation of an existing handset within a staff member's current office environment; and additional cabling, if required, for telephone access. 

When was the service last reviewed?

July 2011