USQ username and password - staff

Each staff member is given a unique USQ username and password to use the various computer systems and applications. Passwords provide a measure of security and protection to an individual's computer resources and services. They also protect an individual's privacy and reputation where files and electronic mail cannot be accessed by others or misused by others to slander, defame, embarrass or implicate another individual in illegal or unethical activities.

Changing your password

Your password will expire every 90 days and you will be sent a reminder to update your password via email. To change your password:

1. Go to UConnect > Password (in the top right hand corner).
2. Type in your current password then choose the 'New Password' box and enter the new password.
3. Retype your password in the 'Confirm Password' box and Save.
4. You should get a message advising you that your password has been successfully saved.
5. Click continue to return.

Once you have changed your password, prior to accessing the University systems please clear the temporary files in your web browser. For Internet Explorer:

1. Click on the 'Tools' menu and then choose 'Internet Options'. 
2. Within the 'General' tab, click on the 'Clear History' button in the lower right corner. Note that this image is for Internet Explorer version 6.0, what you see may vary slightly depending on the version of Internet Explorer you're using.

If you enter your password 5 times incorrectly your password will be locked out.

Forgotten your password?

If you have setup your password question and answers go to UConnect > Change Password to reset your password. Otherwise contact the ICT Service Desk by telephone on +61 7 4631 1900 or email to ictservicedesk@usq.edu.au

To setup your password question and answers:

1. Log onto UConnect
2. Click the password link.
3. Click the Set Questions and Answers link.
4. Choose and answer 3 of the 4 questions.

You will be required to verify the answers if you forget your password.

USQ password guidelines

Your USQ password must meet the following complexity criteria:

1. Must be at least eight characters long.
2. Must include at least three out of the five following categories.
3. Uppercase alphabetic characters (A-Z)
4. Lowercase alphabetic characters (a-z)
5. Numerals (0-9)
6. Non-alphanumeric characters (for example: !, $, #, or %)
7. Unicode characters
8. Must not contain three or more continuous characters from the user ID or full name.
9. Must not be one of your 10 previous passwords.

USQ recommends passwords chosen should:

• not contain any name of your family member or friends, pets etc
• not be a common word or name found in a dictionary ie it should be hard to guess
• be significantly different from prior passwords
• contain at least one symbol character in the second through seventh positions, eg A$c*E9g8
• never be written down and stored in an obvious place, and never be given to anyone including your lecturers, family or friends. Do not allow other people to use your access unsupervised as you will be held responsible for their actions.

Passwords are case sensitive; if you create a password using upper and lower case, you must remember that each time you type your password.

Your username is your unique identifier that along with your password(s), gives you authorised access to a number of USQ systems. The table below lists the different USQ systems, the username and password formats and web addresses.