Hardware Purchases, Support and Disposal

Purchase Agreements

The purchase of desktop computer hardware used by the University is covered by existing preferred supplier agreements.

To confirm that the hardware you wish to purchase falls into this category, we advise that you contact your local Procurement Officer or your Staff ICT Support staff who will be able to advise you. Otherwise, please contact ICT..

For hardware items that are not covered by existing agreements, the standard USQ purchase arrangements apply.

Good Deals

The University of Southern Queensland has a number of hardware and software agreements with suppliers that may result in various benefits being passed onto University staff, students and alumni when they purchase privately.

Hardware Support

Through the allocation of the support resources available to us, ICT has produced the ICT Supported Hardware List. For any computer hardware items that appear on this list, we will provide a superior level of hardware support and advice.

Printer Support

ICT has in place a ICT Support for University Printers, which outlines the following:

What ICT does/does not support
Process for reporting printer faults
Recommendations in relation to new printers, paper, toner cartridges and replacement parts

Disposals

ICT disposes of superseded microcomputers that are surplus to the University's requirements, via e-Waste collection and vendor agreements.

Desktop and notebook computers

A preferred supplier arrangement has been negotiated with Dell and Hewlett Packard (via a reseller). Standard configurations have been set by ICT Service Delivery in consultation with the ICT Business Advisory Committee (Apendix A) after consulting widely with key stakeholders. As per the Service Level Agreements in place with ICT's internal customers, ICT Service Delivery processes are aligned to provide support for the operation of these computers. The configurations selected have been optimised to minimise the requirement for a non-standard configuration to be required by a client. In the event that a client should require a machine with a different specification to the standard specifications available, the process outlined in Appendix B is to be followed.

ICT is unable to support machines procured outside of this process.

Servers - Intel

A preferred supplier arrangement has been negotiated with Dell and Hewlett Packard (via their reseller Leading Solutions) for the provision of Intel-based servers. Prior to the purchase and connection to the network of any server, approval must be sought from the Principal Manager - Infrastructure and Systems.

Printers

The USQ Desktop Printing Strategy Working Party recommendations have been accepted and endorsed by the ICT Strategy Committee. A preferred supplier arrangement for the supply of Hewlett Packared printers and Canon Multi Function Devices has been negotiated. Upon receiving a request to purchase a printer, ICT Procurement shall advise ICT Service Delivery who will then contact the requesting party ot organise a requirments audit to ensure that a printer suitable for the current and future needs is selected.

Printer consumables

The procurement fraternity from across the university have formed a working party to implement a standing offer arrangement for the supply of printer consumables to the Toowoomba Campus. This working party is headed by Jenelle Twyford, Senior Procurment Officer, Division of ICT Services. ICT will have the responsibility of managing the relationship with the successful vendor, whilst providing autonomy for the purchasing of the products to the purchasing officers.

MFD's

A preferred supplier arrangement is in place with Canon via their Toowoomba reseller STTC for the supply of MFD's. ICT Procurement, though ICT Service Delivery, shall organise a requirments audit to ensure that the most suitable model for your requirments is selected.

Mobile Telephones

Due to the wide range of mobile phones and user preferences, ICT Procurement has commneced negotiations with Telstra to establish a USQ price schedule. More information on this initiative will be forthcoming.

For clarification or advice on any matter raised, contact ICT Procurement.