Support

Through the allocation of the support resources available to us, ICT has produced the Supported Hardware List. ICT undertakes to provide a superior level of hardware support and advice for any computer hardware items that appear on this list.

Investigation of hardware faults/repairs are influenced by the warranty provisions associated with the individual piece of hardware at the time of purchase. ICT support staff will investigate any fault/repair issues associated with hardware items that appear on the Supported Hardware List and source any necessary part replacements where a parts warranty applies.

Where the item is not covered by a parts warranty, ICT will source the parts and issue an account to recover the cost of any parts purchased.

Hardware that does not appear on the approved ICT Supported Hardware List may receive limited or no support. This does not limit the purchase choices available to clients.  It simply ensures that clients of ICT are aware of the services and products for which ICT can provide a superior level of support and advice regarding any issues and problems that may arise whilst using these products.

If the purchasers of any products and services that do not appear on these schedules require any assistance from ICT, they can be reasonably assured that the level of any such support will be inferior compared to those items that appear on the approved schedules. 

ICT may elect to discontinue support for hardware due to difficulty in obtaining parts or to the excessive cost to obtain parts or repairs.

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