Standard Operating Environment
ICT is actively investigating and implementing a number of technologies and services that contribute to the goal of reducing the Total Cost of Ownership (TCO) including:
It is with the application of these concepts in mind that ICT has introduced the common or standard operating environment (SOE). We recognise that some customers have specialised IT requirements and we are able to customise our services to suit these. However, we also recognise that the majority of ICT customers only require a common configuration on their computer workstation. By standardising on the SOE, we endeavour to deliver a more cost-effective and streamlined delivery of service to our customers.
The SOE Framework
| Level A |
ICT recognises that every staff member who has a desktop computer requires access to a core set of software applications and information services |
| Level B |
The University has software site licences and software standards for a range of applications that are required and used by key customer groups but are not required by all staff |
| Level C |
The University has staff who we could class as developers who wish/need to install non-standard or non-supported products. |
ICT Support
As per the Core Desktop Service Level Agreement, ICT Service Delivery will provide support for the USQ SOE. The Non Standard Equipment Memo outlines the procedure to follow if a staff member wishes to order equipment that falls outside of the SOE.
Drive Letter Standards
ICT also wants to reinforce our standards for network drive usage and data storage usage. In relation to network drives, ICT will continue to recognise the following standards until universal naming conventions (UNC) assumes more widespread usage.
| Drive Letter |
Usage |
| A: |
Primary Floppy Disk Drive |
| C: |
Primary Hard Disk Drive |
| D: |
Primary CD/DVD ROM Drive |
| H: |
Staff Individual Working Files Drive |
| J: |
Staff Collaborative Working Files Drive |
| N: |
PeopleSoft Production |