Software Requests, Purchases and Support

Through the allocation of the support resources available to us, ICT has produced the ICT Supported Software List. ICT undertakes to provide a superior level of software support and advice for any Operating Systems and/or Applications that appear on this list.

All software applications and/or versions that do not appear on the approved ICT Supported Software List may receive limited support. This does not limit the purchase choices available to clients. It simply ensures that clients of ICT are aware of the services and products for which ICT can provide a superior level of support, training, and advice regarding any issues and problems that may arise whilst using these products.

If the purchasers of any products and services that do not appear on these schedules require any assistance from ICT, they can be reasonably assured that the level of any such support will be inferior compared to those items that appear on the approved schedules.