Voicemail Overview

New Users

As a USQ staff member who has been allocated a Voicemail Account, you will need to follow the setup instructions contained in the Voicemail Instructions. It is important that you read the handout information carefully before you follow the Setup Instructions.  

To modify information recorded in your Voicemail account, you will be required to enter your Security Code. If you have forgotten your Security Code, you will need to lodge a ITSM job requesting ICT to reset your Voicemail security code back to the default 00000. (As your security code cannot be viewed by anyone, it will have to be reset before you can enter a new personal security code.)

Message Service

CallXpress™ Voicemail is the 'standard unified message service' used by USQ. It is a system which provides an electronic message handling service. It is not just an answering machine; it is a complete Call Processor.

After you are registered as a Voicemail Subscriber, your telephone extension becomes your Voicemail box.

This standard service will deliver your Voicemail Messages directly into your Microsoft Outlook Inbox or, you can access your mailbox from any tone dial phone if you wish, as the system is also capable of reading your email messages to you over the phone – albeit in a very computerised voice!

The system is Security Code and Password Protected as you will be required to use a Security Code on the phone; and, you already need a logon password to access your Microsoft Outlook Mailbox.

You will automatically have 24 hour Mailbox Access.

Extension 2200

2200 is the Voicemail pilot number. When you dial this number internally, the system automatically identifies your extension and prompts you for your Security Code. If you are configuring a mailbox from another phone (ie not the mailbox's own extension), press * # at the 'Please enter your security code' prompt. You may then enter another mailbox number.

Once you receive advice that your telephone extension is registered as a Voicemail Subscriber, you will need to set up your Voicemail box as well as re-direct your phone to your Voicemail box.

It is important that you do these steps within 24 hours of receiving your registration advice from ICT, otherwise your callers will hear an error message saying they have called an invalid number!

Configuring Outlook

Most computers have Microsoft Outlook already configured for Voicemail use. If it is necessary to configure your computer, you will be contacted by ICT once your Voicemail box is registered.