Computer Specifications

• Dell Optiplex 990 (Desktop)
• Dell Latitude E6220
• Dell Latitude E6420
• Dell Latitude E6520
• HP Elite Book 2760p Table Notebook 
• iMac 21.5" Desktop
• 13" MacBook Pro Laptop
• Accidental damage protection - standard University notebooks
• Image development activities and times.

Dell Optiplex 990 (Desktop

Dell Latitude E6220

 Dell Latitude E6420

Dell Lattitude E6520

HP Elite Book 2760p Tablet Notebook PC

iMac 21.5-inch

13-inch MacBook Pro

Accidental damage protection - standard University notebooks

There are some significant differences between retail notebooks anbd the commercial grade notebooks that are bought by the universities.

These differences include:

• 3 year on site international warranty on commercial grade notebooks vs typically 12 months return to base on retail models.
  (Further explanation: if visiting another university anywhere in the world, your machine will be repaired on site: it does not need to be taken away for repair)
• accidental damage protection included with commercial grade notebooks vs not available on retail models
• better product quality on commercial grade notebooks therefore less downtime
• image stablility on commercial grade notebooks vs non on the retail models.

Process for non-standard procurement request  (non standard computers are not supported by ICT)

1. Client makes a request (this may be direct to Procurement, via HEAT etc)
2. Request is given to Service Delivery Co-ordinator
3. Service Delivery Co-ordinator assign a Support Officer to the request
4. Support Officer consults with Client
5. Support Officer make recommendation to Procurement
6. Procurement obtains a quote
7. Quote goes back to Support Officer
8. Support Officer takes back to Client and confirms that Client is satisfied (if not repeat steps 5-7 above)
9. Quote is formally approved by client and Authorised Purchasing Delegate
10. Approved quote goes back to Procurement
11. Procurement places Order

This process is followed for all non-standard desktop procurement requests. If a client is unsure if their request is standard or non standard, they should follow this procedure. The assigned Support Office will determine the right machine upon consultation.

ICT have developed a fleet of Standard Operating Environments. Upon purchase a computer from Dell, the computer will be delivered with the SOE already installed which means the machine can be deployed expediently to the client.

Should a computer be purchased outside of the Dell Preferred Supplier Arrangement (PSA), the process for configuring the SOE can take considerable time. The below table provides some timeframes to this process:

When creating an SOE image it must be compliant with the University's and ICT's policies and security requirements as well as meeting the needs of USQ's staff and students. This has to be done for each hardware platform.

An SOE Image is a specification for a using a standard architecture and applications within an organization. This is the deployment of operating systems, computer hardware (with the same configurations), and standard applications and software throughout the organisation.

Image development activities and times