ICT Service Desk

The ICT Service Desk resolves any issues associated with the delivery of ICT services including administration, hardware, software, PC support, telecommunications and/or networking.

In addition to our normal Service Desk, we also provide an After Hours Support Service to enable you to contact an ICTstaff member when the Service Desk is not staffed.

How to Contact the Service Desk

There are various ways in which the Service Desk can be contacted:

• visit the Service Desk at room Y113;
• email the ICT Service Desk;
• use ICT Self Service to lodge a call online; or
• telephone on +61 7  4631 1900 or fax on +61 7 4631 2798.

Hours of Operation

The ICT Service Desk operates from 8.00am to 5.00pm (AEST) Monday to Friday with a voicemail service providing back-up during these hours when there is an overflow of calls.

The voicemail service operates at all other times and any messages are processed as soon as possible. If you do get the voicemail service, to enable a prompt level of service please leave a message which includes your name, department, phone extension, as well as the nature of the problem.

Reasons to Contact the Service Desk

• To have a computer-related problem or query investigated.
• To log a technical fault or work request.
• To request a telephone service or report a telephone fault.
• To get information about ICT training courses.
• To be registered for a computer account or service.
• To copy available site licence software or public domain software.