USQ username and password - students

The University uses passwords to ensure USQ systems are secure. Passwords provide a measure of security and protection to an individual's computer resources and services. They also protect an individual's privacy and reputation where files and electronic mail cannot be accessed by others or misused by others to slander, defame, embarrass or implicate another individual in illegal or unethical activities.

How do I access my username and password?

Your initial password is included on your Letter of Offer for new students.

USQ username

Your USQ username has been constructed from your student number. The third digit (1, 3 or 5) of your student number has been transposed to a lower case letter (1 = q, 3 = d and 5 = w) and the next seven digits have been added to this letter. For example:

• Student Number: 0011234567 Username: q1234567
• Student Number: 0031234567 Username: d1234567
• Student Number: 0051234567 Username: w1234567
• Student Number: 0061234567 Username: u1234567

The alpha letter is not case sensitive in the username. You can use upper or lower case.

Changing your password

Your password will expire every 90 days and you will be sent a reminder to update your password via email. To change your password:

1. Login to UConnect
2. Click Password (in the top right corner)
3. Type in your current password
4. Type in your new password in the 'New Password' box.
5. Retype your password in the 'Confirm New Password' box and Save.
6. You should get a message advising you that your password has been successfully saved.
7. Click continue to return.

Once you have changed your password, prior to accessing the University systems please clear the temporary files in your web browser.  For Internet Explorer:

1. Click on the 'Tools' menu and then choose 'Internet Options'.
2. Within the 'General' tab, click on the 'Clear History' button in the lower right corner. Note that this image is for Internet Explorer version 6.0, what you see may vary slightly depending on the version of Internet Explorer you're using.

Forgotten your password?

If you have setup your password question and answers go to UConnect and select 'Forgotten password' under the login area. Otherwise contact the ICT Service Desk by telephone on +61 7 4631 1900 or email to ictservicedesk@usq.edu.au

To setup your password question and answers:

1. Log onto UConnect
2. Click the Password link (in the top right hand corner)
3. Click the Set Questions and Answers link
4. Choose and answer 3 of the 4 questions

You will be required to verify the answers if you forget your password.

USQ password guidelines

Your USQ password must meet the following complexity criteria:

1. Must be at least six characters long.
2. Must include at least three out of the five following categories.
3. Uppercase alphabetic characters (A-Z)
4. Lowercase alphabetic characters (a-z)
5. Numerals (0-9)
6. Non-alphanumeric characters (for example: !, $, #, or %)
7. Unicode characters
8. Must not contain three or more continuous characters from the user ID or full name.
9. Must not be one of your 10 previous passwords.

USQ recommends passwords chosen should:

• not contain any name of your family member or friends, pets etc
• not be a common word or name found in a dictionary ie it should be hard to guess
• be significantly different from prior passwords
• contain at least one symbol character in the second through sixth positions, eg A$c*E9g
• never be written down and stored in an obvious place, and never be given to anyone including your lecturers, family or friends. Do not allow other people to use your access unsupervised as you will be held responsible for their actions.

Passwords are case sensitive; if you create a password using upper and lower case, you must remember that each time you type your password.