History of Service Disruptions

Date  Description   Customers Affected Other Ways to access the service   Start End 

2014

11/08 EASE - Intermittent Staff and Students N/A 2:15pm 2:00pm - 12/08
11/08 Mystaffdesk, Studydesk, PeopleSoft (USQAdmin) - Intermittent Staff and Students N/A 9:00am 4:00pm - 12/08
 01/08 Library ePrints Staff and Students N/A 10:15am 2:30pm
18/07 USQ StudyDesk, Staff Desk and Policy Library - Urgent Maintenance Staff and Students N/A 12:30pm 1:50pm
18/07 USQ StudyDesk and Staff Desk Staff and Students N/A 7:00am 10:00am
04/07 Intranet (Sharepoint) Staff N/A 3:30pm 7:30pm
17/06 Wireless Staff and Students N/A 10:00am 19/06 - 12:15PM
13/06 R Block Student Printing Students - Toowoomba N/A 5:30pm 16/06 - 8:00am
10/06 StudyDesk & Quiz Staff and Students N/A 12/06 - 1:00pm 2:00pm
28/04 Ezyproxy (Electronic Library Resources) Staff and Students N/A  5.00am 10.03am
06/04 SPF network and Labs Staff and Students N/A 11.00am 10.30am on 07/04
04/04 MyStaff Desk Staff N/A 1.00pm 2.30pm
02/04 StudyDesk Staff and Students N/A 3.45pm 4.55pm
02/04 Professional Development Staff N/A 9.00am 12.00pm
20/03 USQStudydesk Staff and Students N/A 2:30pm 3:15pm
20/03 USQStudydesk Staff and Students N/A 11:30am 12.05pm
19/03 USQStudydesk Staff and Students N/A 11:50am 12:30pm
17/03 SPF - Network Staff and Students N/A 7:00am 9:00am
14/03 USQStudydesk (intermittent) Staff and Students N/A 2:45pm 15/03 12:00pm
14/03 USQStudydesk Staff and Students N/A 10.15am 11:45am
17/02 DiRect Staff and Students N/A 8.30am 8:51am
08/02 USQStudydesk - Intermittent accessibility issues Staff and Students N/A 10.00am 5.00pm
23/01 TWBA Campus Network and Phones (some areas due to power outage from storms) Staff and Students N/A 7.00am 25/01 8.00am
23/01 TWBA Campus Q Block, network and phone access issues Staff and Students N/A 7.00am 24/01 4.00pm
23/01 TWBA Campus B Block, replace Network Switches Staff and Students N/A 4.00pm 24/01 10.25am
23/01 TWBA Campus A Block, replace Network Switches, internet and IP phone access unavailable Staff and Students N/A 3.00pm 24/01 10.25am

 2013

18/12 Fraser Coast Link (intermittent connectivity) Staff and Students N/A 1:30pm 19/12 9.00am
18/12 USQStudydesk Staff and Students N/A 8.00am 9.00am
15/12 EASE Staff and Students N/A 6.30pm 16/12 9:20am
11/12 Student Printing (Springfield Only) Students N/A 8.00am 8:50am
25/11 Springfield Campus Internet Issues Staff and Students N/A 8:00am 8:31am
19/11 Phones - Unable to receive external calls Staff N/A 11.30am 12.26pm
18/11 Password Change Function Staff and Students N/A 7.00am 10:07am
10/11 QCWT (Stanthorpe) - Network Staff and Students N/A 7.37pm 8:58pm
1/11 Direct Staff and Students N/A 8.16am 8.47am
14/10 Fraser Coast Link - Internet and some phone services Staff and Students N/A 3:15am 8.00am
12/10 Ability to make and receive external phone calls Toowoomba Campus Staff and Students N/A 3:30pm 13/10 9.00am
11/10 EPortfolio Staff and Students N/A 7.00am 9.00am
10/10 EPortfolio Staff and Students N/A 8.00am 8.49am
01/10 USQStudydesk Staff and Students N/A 10.25am 11.15am
25/09 USQStudydesk Staff and Students N/A 11.00am 11.45am
22/09 Learning Systems Staff and Students N/A 5:45am 1:30pm
10/09 Wireless Staff and Students N/A 10:34am 12:29pm
19/08 Student Printing (Toowoomba) Students N/A 2:30pm 3.10pm
19/08 Student Printing Students N/A 10.15am 11.45am
15/08 My Staff Desk Staff N/A 9.29am 10.47am
13/08 UConnect Staff and Students N/A 12.05pm 12.27pm
10/08 DiRect (Course Readings) Staff and Students N/A 3.00pm 10.37pm
01/08 PeopleSoft Finance Staff N/A 8.10am 9.08am
24/07 Student Printing Services Students Intermittent 2.50pm 25/07 - 9.00am
17/07 USQ Studydesk Staff and Students N/A 7.49am 8.10am
08/07 UConnect Staff and Students N/A 4.25pm 5.45pm
07/07 DocEx Staff and Students N/A 9.00pm

08/07 - 2.15pm

04/07 Springfield Student Printing Students N/A 11.30am 12.10pm
02/07 Fraser Coast Network Link Staff and Students N/A 7.54am 8.15am 
29/06 Internet Access - Springfield  Staff and Students N/A 5.00pm 01/07 9.30am
26/06 StudyDesk Staff and Students N/A 6.00am 11.15am
24/06 Toowoomba Student Printing Unavailable Twba Students N/A 8.30am 25/06 10.15am
15/06 EZy proxy (Electronic Library Resources) Staff and Students N/A 12.30pm 16/06 9.30pm
28/05 DiRect Staff and Students N/A 10.30am 10.45am
28/05 Library Home Page Staff and Students N/A 8.05am 9.45am
22/05 USQ StudyDesk Some Students and Staff N/A 11.25am 12.30pm
15/05 Fraser Coast Network Staff and Students N/A 3.50pm 4.00pm
07/05 Fraser Coast Network Staff and Students N/A 1.01pm 08/05 12.47pm
06/05 Intranet and Email Staff N/A 1:15pm 5.40pm
15/04 USQStudydesk Staff and Students N/A 7.45am 8.35am
04/04 Library Systems Staff and Students N/A 9.58am 10.05am
29/03 Library Systems Staff and Students N/A 8.00am 01/04 4:32pm
25/03 File Shares Springfield Some Staff N/A 8.50am 11.00am
18/03 Internet Access Staff and Students N/A 3.00pm 19/03 2.15pm
07/03 Course Readings and Recorded Lectures Staff and Students N/A 3.15pm 08/03 6.51pm
04/03 USQ Studydesk Staff and Students(some courses) N/A 7.00am 06/03 2.00pm
27/02 Staff Email (Sync Issues) Some Staff Refer to 'Checking for Missing Emails' 8.00am 13/05 8.00am
21/02 Staff Email Some Staff N/A 11.40am 3.00pm
15/02 Fraser Coast Phone and Internet Services Staff and Students N/A 12.00pm 5.00pm
11/02 QCWT - Some Network and Phones Staff and Students N/A 8.00am 3.50pm
06/02 UConnect Unavailable Staff and Students N/A 10.10am 11.06am
05/02 Network Shares Some Staff N/A 3.00pm 08/02 11.00am
31/01 Fraser Coast Phone and Internet Services Staff and Students N/A 12.00pm 5.00pm
04/01 Fraser Coast Network Staff and Student N/A 4/01 7.00am 04/01 

 2012

30/12 USQStudydesk Staff and Student Ease available at http://ease.usq.edu.au 30/12  12.00pm 31/12  7.04pm
16/12 USQStudydesk Staff and Student N/A 9.30am     10.20am
18/12 USQStudydesk Staff and Student N/A 11.22am 12.25pm
11/12 Fraser Coast Network Staff and Student N/A 11/12  11.50am 12/12  9.30am
28/11 Fraser Coast and Springfield - Network and Phone Issues Staff and Students N/A 8.20am 4:30pm
27/11 USQ Phones - External Calls in to USQ Staff, Students, External Clients   11.00am 12.00pm
26/11 UConnect - ULearn TAB unavailable Staff and Students http://usqstudydesk.usq.edu.au (USQStudydesk) 12.00pm 1:45pm
      http://ease.usq.edu.au (EASE)    
26/11 USQ Phones - Unable to receive calls into the USQ and some internal calls. Staff and Students N/A 8.30am 11.20am
12/11 No network access (Campus Services RDC Testing) Staff and Students N/A 7.50am 8.05am
02/11 People Soft: USQAdmin, ESS, Studydesk, EASE Staff and Students N/A 11.16am 12.02pm 
29/10 Library DocEx Staff and Students N/A 9.36am 5.00pm
09/10 Fraser Coast Internet Access Staff and Students N/A 8.00am 9.52am
05/09 Eduroam Staff Other wireless services are available 8.27am 30/9
20/09 USQSystems Staff and Students N/A 10.45am 12.40pm
12/09 Delays in sending and receiving emails Staff N/A 8.30am 9.00am 13/09
11/09 Email being sent internal to USQ Staff N/A 8.20am 9.40am
10/09 Course Readings Staff and Students N/A 7.00am 9.10am
21/08 Library: DocEx Staff and Students N/A 9.15am 12.00pm 22/08
19/08 Student Centre and Student Enquiry Staff and Students  N/A 1.20pm 9.46pm 
25/07 Library Services - DiRect Staff and Students N/A 6.00am 9.00am
18/07 Outbound Email Staff N/A 7.00am 5.00pm
02/07 Network Disruption Staff and Students N/A 4.30pm 5.00pm
18/06  Receiving and Sending Emails Staff N/A 11.00am 4.00pm 22/06
15/06 Fraser Coast Link down - External to ICT Staff and Students N/A 1.08pm 1.17pm
14/06 Receiving and Sending Emails Staff N/A 7.00am 4.00pm
31/05 SharePoint Staff N/A 7.00am 11.00am
31/05 Staff emai8l - some outgoing emails Staff N/A 10.53am 4.30pm
30/05 Library Home Page (Virtua) Staff and Students N/A 3.30pm 4.30pm
17/05 Fraser Coast Link Staff and Students N/A 2.30pm 3.50pm
16/05 My Staff Desk Staff N/A 2.35pm 4.35pm
15/05 USQ Network Staff and Students N/A 2.41pm 4.35pm
08/05 Recorded Lectures Students N/A 2.00pm 05/05 8.45am 08/05
08/05 Network Connectivity in some areas of USQ Staff and Students N/A 7.00am 10.40am
08/05 Some Toowoomba telephones Staff and Students N/A 7.00am 10.40am
02/05 Staff Print, ICON Staff N/A 7.00am 9.00am
28/02 USQ StudyDesk Staff and Students N/A 5.40pm 8.25pm
22/02 USQ StudyDesk Staff and Students N/A 8.00am 20/02 1.30pm 23/02
17/02 USQ StudyDesk Staff and Students N/A 8.10am 10.00am
19/01 Voicemail Staff N/A 4.30pm 1.11pm 24/01
16/01 H Drive, Personal Folders Staff N/A 4.00pm 4.30pm
07/01 Voicemail Staff N/A 4.30pm 10.42am 09/01

 2011

25/11 UConnect Staff and Students N/A 1.00pm 2.20pm
26/10 UConnect unavailable Staff and Students N/A 3.35am 8.45am
26/10 USQAdmin unavailable Staff and Students N/A 4.00am 11.00am
04/10 USQ Website Staff and Students N/A 8.20am 8.35am
02/10 EASE certificate expired Staff and Students Disruption to service 8.00pm 8.30am 07/10
01/10  ePortfolio Staff and Students N/A 6.00am 11.00pm 02/10
28/09 Staff outlook .pst folders Staff N/A 10.00am 11.00am
18/09 - 19/09 Library Home page and Virtua Staff and Students N/A 12.14pm  10.00am
12/09 Toowoomba Res College Proxy Students residing in the Residential Colleges N/A 9.00am 10.00am
07/09 Springfield Student Computer labs Springfield students N/A 9.00am 10.00am
06/09 Toowoomba Student Printing Students printing in the Toowoomba Computer Labs N/A 11.00am 12.00pm
05/09 Toowoomba Student Printing Students printing in the Toowoomba Computer Labs N/A 10.48am 11.30am
05/09 Toowoomba Student Printing Students printing in the Toowoomba Computer Labs N/A 8.00am 9.00am
03/09 Toowoomba Student Printing Students printing in the Toowoomba Computer Labs N/A 1.00pm 9.00am 05/09