Consumer protection

National Code of Practice

The National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students (the National Code) provides nationally consistent standards for the conduct of registered providers and the registration of their courses.  The standards set out specification and procedures to ensure that registered providers of education and training courses can clearly understand and comply with their obligations under the National Code.

The National Code also identifies the roles and responsibilities of the Australian Government and state and territory governments in discharging their regulatory functions.
(National Code of Practice 2007)

Policies and procedures for staff

USQ has developed a comprehensive set of policies and procedures for staff * to ensure that the University complies with the responsibilities for registered providers identified in ESOS and National Code legislation.

Standard 1 - Marketing information and practices

• Marketing information and procedures *

Standard 2 - Student engagement before enrolment 

• USQ Admissions Regulations (including English Language Proficiency Requirements)
• USQ Enrolment Policy
• USQ Academic Standing, Progressions and Exclusion Policy
• USQ Policy on Refund of Fees (refer also Standard 7)
• USQ procedures *

Standard 3 - Formalisation of enrolment 

• The ESOS Framework 
• USQ International Schedule of Courses and Fees 
• USQ Policy on Refund of Fees (refer also Standard 7)
• USQ Admissions Procedures *

Standard 4 - Education Agents 

• Recruitment agents *

Standard 5 - Younger students 

• USQ Admissions Policy
• USQ Under 18s Admissions and Homestay Procedures *

Standard 6 - Student support services 

• Student support services
• Student Visa information
• USQ Critical Incidents Policy
• USQ Student support procedures *

Standard 7 - Transfer between registered providers 

• USQ Policy Transfer between providers 
• USQ Procedures Transfer between providers *

Standard 8 - Complaints and Appeals 

• USQ Academic Regulations - Academic Appeals
• USQ Student Appeal and Grievance Procedures

Standard 9 - Completion within the expected duration of study 

• USQ Policy - Academic standing, progression and exclusion
• Student Visa compliance
• CRICOS Guidelines and Procedures *
• USQ Course load monitoring procedure *

Standard 10 - Monitoring course progress 

• USQ Policy - Academic standing, progression and exclusion
• USQ Academic Regulations - Appeals
• USQ Intervention Strategy *

Standard 11 - Monitoring attendance 

• USQ Academic Regulations for Admissions, Academic Standing, Progression and Exclusion
• USQ Academic Regulations - Appeals
• USQ Open Access College Procedures *

Standard 12 - Course credit 

• USQ Academic Regulations - programs, enrolment, award eligibility and graduation policy
• USQ Course Credit procedures *

Standard 13 - Deferring, suspending or cancelling the student's enrolment 

• USQ Policy Deferring and suspending international student enrolment
• USQ procedures - Deferring, suspending or cancelling international student enrolment

Standard 14 - Staff capability, education resources and premises 

• USQ Human Resources Policy - Recruitment, Appointment and Development
• USQ Policy - Organisation, Teaching, Research and Scholarship
• USQ Policy - Program Accreditation Requirements

* these links are password protected and are available to USQ staff only