ICT Student Satisfaction Survey 2008
Delivering ICT systems and services to students from different parts
of the world with diverse cultures and backgrounds creates challenges
for Universities. The ICT satisfaction survey was designed to gain
information about student needs so that systems and services remain
relevant and continue to improve in the future. The survey was
first introduced in 2005 and is run annually over a four week period
during Semester 2 each year. Links to the survey are located on USQConnect,
USQStudyDesk, and the Division of ICT Services web pages.
Results from the 2008 survey have been compared to the results
obtained in 2005, 2006, and 2007. These results provide a benchmark for
future surveys, which allows a process of continuous improvement to the
Division.
The main services addressed in the Student Survey are as follows:
1. USQAdmin
2. USQConnect
3. USQStudyDesk
4. USQAssist
5. Online Library Catalogues
6. Dial-in Access to USQ
7. Laptop Wireless Connections
8. Student E-mail
9. Electronic Discussion Groups
10. USQ Computer Labs
11. On-campus Printers and Scanners
12. Student Help Desk
13. Off-campus Printers and Scanners
14. Support for User Name and Passwords
15. Training
Survey Instrument
The survey instrument was divided into 4 main categories:
1. Satisfaction
The satisfaction section contained three main
groups: (a) Systems, (b) Services, and (c) Support. Students were
asked to rate their satisfaction on a scale of 1 (very dissatisfied) to
5 (very satisfied).
2. Ease of Use
To reduce the dimensionality of the ease
of use questions, the responses were aggregated into into 5 groups:
(a) USQConnect, (b) USQAdmin, (c) USQStudyDesk,
(d) USQAssist, and (e) Others. Ease of use was analysed
on a scale of 1 (Difficult) to 5 (Easy).
3. Frequency of Use
The frequency
of use questions were also aggregated into 5 groups: (a) USQConnect,
(b) USQAdmin, (c) USQStudyDesk, (d) USQAssist,
and (e) Others. Students were asked to rate their frequency of use
on a scale of Never through to 10+ more times per nominated period
(daily, weekly, or annually).
4. Demographics
The demographics profile
of respondents is provided so that comparisons can be made between
2005, 2006, and 2007 participants.
