Services

Off-campus support

The Library provides support to off-campus students by supplying copies of articles and chapters from books, posting out books and other material, as well as providing assistance with assignments and research.

In recognition of the quality of sustained service provision, Off-Campus Library Services was presented with a
2008 USQ Award for Programs and Services that Enhance Learning.

For an overview of the service you may also like to listen to the Off-campus Library Services Information podcast (5 minutes). If you have any questions please contact the Library.

Who can use this service?

Off-campus support is available to external students living more than 50kms from Toowoomba and enrolled in the current semester.

Photocopy requests

The Library will provide copies of chapters and articles from books, journals and newspapers held by the USQ Library, Toowoomba. Due to copyright law, the maximum copying possible is about one chapter or 10% per book in any twelve month period.

How to request:	Submit online via DocEx (need DocEx help?). Alternatively use the printed photocopy request form on your Student Toolkit CD
Delivery:	Online (Postal delivery can be requested)
Turnaround time:	About 2 working days. You will be emailed of any delays.
Cost:	No charge (unless excessive amounts requested; you will be contacted first)

Loan requests

The Library will post books and other material (e.g. DVD’s) from the USQ Library, Toowoomba collection.

Please note that this loans service is only available to students living within Australia.

Recommended readings and textbooks are only available for loan if multiple copies are held. You may prefer to request a copy of relevant pages instead.

How to request:	Submit online via DocEx (need DocEx help?). Alternatively contact the Library.
Delivery:	All loan items are sent via Australia Post and must be signed for when received. If no-one is home, a card is usually left.
Turnaround time:	About 2 working days plus postage time. You will be emailed of any delays.
Cost:	You will need to pay return postage costs of items on loan to you. The Library will post out the material for no charge.

Assignment and research assistance

Get help finding information for your assignments or research projects.

Check the Finding information for your assignment pages which provide online help with finding information such as books, ebooks and journal articles.

How to request

Delivery

Turnaround time

Cost

For quick brief email advice email off-campus support.

You will receive a reply by email

Within two working days

No charge

Phone off-campus support. See contact us for details.

Not applicable

Immediate response within opening hours

No charge

Select the relevant Subject Search Advisory form below:

Undergraduate AssignmentAssist form (USQConnect login required), or
Postgraduate Research Advice form (USQConnect login required)

You will receive a reply by email (other delivery options can be requested)

Undergraduate students will be emailed some suggested references. Postgraduate students will receive advice about possible search strategies and recommended databases.

Up to one week

No charge

For students living outside Australia

Students living outside Australia are unable to have material from the Library collection posted to them, however the Library has a large collection of online resources including online articles and eBooks. For further details refer to USQAssist's answer regarding Library services for overseas students.