USQStudyDesk

What is this service?

LSS is responsible for support of USQs Learning Management System and associated tools.

What does this service include?

• Supporting the use of, and issues arising with, the LMS and associated tools.
• Supporting the use of, and issues with, the system and associated tools.
• Migration of existing StudyDesk courses.
• Creation of new StudyDesk courses.
• Collaboration and communication with Faculty LTEC committees.
• Advice and consultation on the use of Learning and Teaching tools.
• Information and support sessions (including advanced) on the use of the LMS and associated tools.
• Problem diagnosis and collaboration for result resolution.
• Collaboration with ICT Application Support, Service Delivery and Training.
• Testing upgrades and enhancements to the system and associated tools.
• Creating and maintaining resources and documentation.

What is not included in this service?

• Training (provided by ICT).
• Up-loading or editing of content into a StudyDesk.

What software platform is used?

• Moodle (Modular Object-Oriented Dynamic Learning Environment)

How do I access this service?

Contact the ICT Service Desk or use the ICT Self Service for service requests, to log a failure or request an enhancement to an existing application.

Further resources

Support resources can be found at eLearning Environments at USQ (eLE).