Virtual Classrooms

What is this service?

LSS is responsible for the support of USQs virtual classroom (Blackboard Collaborate) and associated tools for synchronous communication in a teaching environment.

What does this service include?

• Supporting the use of, and issues arising with, the virtual classroom and associated tools.
• Supporting the use of, and issues with, the system and associated tools.
• Information and support sessions on the use of the virtual classroom and associated tools.
• Problem diagnosis and collaboration for result resolution.
• Collaboration with ICT Application Support, Service Delivery and Training.
• Testing upgrades and enhancements to the system and associated tools.
• Creating and maintaining resources and documentation.

What is not included in this service?

• Training (provided by ICT).
• Installation of associated tools. ICT Services will assist with this.

What software platform is used?

• Blackboard Collaborate

How do I access this service?

Contact the ICT Service Desk or use the ICT Self Service for service requests, to log a failure or request an enhancement to an existing application.

Further resources

Support resources can be found at eLearning Environments at USQ (eLE).