Where to get support

Asking questions of yourself, your study materials, your lecturers or other staff is an expected part of university study. No matter who you are or your level of experience it is an expectation that you will need to ask for assistance some time during your study.

Here are some pointers about how to get help and asking questions:

• If you have a question then you can be assured that at least 10% of your fellow students have the same question.
• Most students leave their questions too late. The earlier you ask a question the earlier the problem can be addressed.
• Be prepared when you ask a question:
  • have your materials or letters in front of you to refer to
  • ask and make a note of the person you are talking with
  • keep a record of any mail or email correspondence.

Getting academic help

Even though you may have done well in previous study, many students will need to further develop some skills to be successful at university. Many resources are available at Academic Learning Support online (ALSonline) to assist you but it is up to you to seek them out.

USQAssist

Answers to many common questions about your studies can be found at USQAssist. If you are using USQAssist for the first time, you may wish to familiarise yourself with how USQAssist works.

Additional support

USQ offers a wide range of support services for students to assist in the transition to university.