USQ Library voted best in Australia/New Zealand

29 October 2012
USQ Library staff (from left) Robyn Tweedale, Mandy Callow, Vivienne Armati, Kaye Cumming, Ron Pauley and Anne Thessman
You’d forgive the library staff of the University of Southern Queensland for finding it hard to keep quiet this week but they have plenty of reason to celebrate.

The USQ Library was announced as the number one university library in Australia and New Zealand for client satisfaction for the third time in a row, according to the 2012 Insync national university library survey.

The Insync survey measures client feedback for the majority of Australian universities on behalf of the Council of Australian University Librarians.

USQ ranked number one out of the 33 universities surveyed this year, on top of ranking first in 2008 and 2010.

Manager of Library Information Services Robyn Tweedale said she was thrilled with the result.

‘We heard a lot of the libraries around Australia had improved so we weren’t expecting to get it a third time,’ Ms Tweedale said.

‘We’re very happy with the result.

‘The survey looked at five different categories including communication, service delivery, facilities and equipment, library staff and information resources.

‘We had the highest survey score in Australia in four out of five of those categories, with an overall score of 84.4 per cent.’

The 84.4 per cent total score was higher than its previous winning totals of 83.8 per cent in 2010 and 79.8 per cent in 2008.

The survey asked library users to provide some demographic information and then to measure a number of statements about the library and the library’s performance.

‘We received hundreds of positive comments as well as constructive comments on how we can improve,’ Ms Tweedale said.

‘We’re already acting on some of these. For instance, next year searching for full-text articles and e-books will be easier and faster than ever.’

‘One person said that if we made the library any better, no one would ever leave!’

Media contact:

Jim Campbell, USQ Media, +617 4631 2977,

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