RTI access

Corporate Records is responsible for the coordination of matters concerned with the Right to Information Act 2009. The RTI Act provides a legally enforceable right of access to USQ documents, subject to, a number of exemptions. Right to Information (RTI) requires proactive release of information under administrative arrangements. USQ has a Publication Scheme  which provides the public with access to a broad range of information. An RTI access request is a last resort.

To enable access to, or amendment of, your own personal information held by USQ an application must be made under the Information Privacy Act 2009.

Applications requesting a mixture of personal and non-personal information or requesting another person's personal information will be dealt with under Right to Information.

Request for access

A single application form is available for access applications under both the Right to Information Act 2009 and the Information Privacy Act 2009. Applicants should follow these steps:

  1. obtain an application form to access documents under RTI or Privacy.
  2. provide as much information as you can to enable identification of the documents of interest to you.
  3. state whether you wish to:
    • obtain a copy
    • inspect the documents
    • obtain a transcript
    • listen to or watch a tape recording

Send your application to USQ by: 

  • Email
    (to the Right to Information Coordinator and Decision-maker, Sheree Schott).
  •  Fax
    (to the Right to Information Coordinator and Decision-maker, Sheree Schott on +61 7 4631 2937) .
  • Post or deliver
    (to the Right to Information Coordinator and Decision-maker, Corporate Records, University of Southern Queensland, Toowoomba Qld 4350) . 


From the day the application (valid application) and application fee is received your application will be processed within:

  • 25 business days; or
  • 35 business days if consultation with a third party is required.

The Right to Information Coordinator and Decision-maker will acknowledge receipt of your application within 10 business days.

Fees and Charges

Under the Right to Information Act 2009, an application fee of $43.35 is payable concerning requests for documents deemed to be non-personal affairs. There are no charges for applications to access or amend a person's own personal information.

Processing Charges

In addition, there are charges for processing time, including inspection supervision.  Processing charges are $6.70 per 15 minutes or part of 15 minutes if the agency (USQ) spends more than 5 hours processing an application. 

Access Charges

Photocopying charges are 25 cents per A4 page for providing copies of released documents. There may also be a charge for services such as showing a video or providing computer printouts.

Preliminary assessment of charges

If you make a non-personal application, you will receive a preliminary assessment of charges and you may consult with the University on options for reducing the cost of the application.  In limited circumstances charges may be waived on grounds of financial hardship. 

Rights of Review

An applicant has the right of review internal/external.

Disclosure Log

An agency's (USQ's) disclosure log provides access to released documents (non-personal information) that have been assessed through the Right to Information formal process. The purpose of a disclosure log is to make individual releases of information under the new RTI legislation available to the widest possible audience. 'Personal affairs' information, including an individual's name (the applicant), will not be published.

Further information

For further information concerning Right to Information matters please contact:

      •     Manager, Corporate Records 
            Derek Turner, phone +61 7 4631 1760 or fax +61 7 4631 2937
      •     Right to Information Coordinator and Decision-maker
            Sheree Schott, phone +61 7 4631 1759 or fax +61 7 4631 2937; or alternatively
      •     Privacy and personal information matters please contact the Privacy Officer, 
            Les Mitchell, phone +61 7 4631 5859.