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How to get help

If you require any assistance in access to or use of USQConnect or your USQStudyDesk you are able to access online information and/or contact support staff to ask a question.

Answers online

USQAssist gives answers online to many commonly asked questions regarding USQConnect and USQStudyDesk.

Asking a question

If you cannot find the answer to your question, use the ‘Ask a Question’ tab at USQAssist [online]. You will need your USQConnect username and password.

Contact support staff

If you have any problems accessing USQConnect or queries regarding your USQStudyDesk, please contact the ICT Service Desk on +61 7 4631 1900 or via email at

Online help

There is also online help available within Moodle for any option displaying this Help symbol.

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