• Semester 1 (External)

Synopsis

In  this  unit, conflict is defined and several theoretical models  of
conflict  are introduced and explained. Particular attention is  given
to  the  nature of conflict, including its causes, the characteristics
of  conflict  situations,  and types of  conflict.  Drawing  upon  the
writings  of a number of authorities and researchers in the  field,  a
model  of  conflict  management is developed  and  explored.  Conflict
management   skills,  tactics,  and  strategies  are  introduced   and
discussed in details, with particular reference to their applicability
to  intergroup and interpersonal conflicts encountered in  the  school
situation.  The  unit provides the opportunity for students  to  apply
knowledge  of conflict resolution approaches to numerous case  studies
and  to  problems  they may have had or may be encountering  in  their
relations with colleagues, relatives, and friends.