Pre-requisite: 64001
This unit will cover the importance of quality assurance, quality control and quality improvement to the success of a business, how these functions may be integrated into the business, and the methods and techniques in their application. Students will relate business strategy, benchmarking, reliability and system effectiveness, control charts, human factors and cost management to the overall improvement of quality. Quantitative and qualitative methods will be dealt with where appropriate and will be related to economic and organisational objectives of the business.